Chevron Left
Zurück zu Contact Center AI: Conversational Design Fundamentals

Bewertung und Feedback des Lernenden für Contact Center AI: Conversational Design Fundamentals von Google Cloud

147 Bewertungen

Über den Kurs

Welcome to "CCAI Conversational Design Fundamentals", the first course in the "Customer Experiences with Contact Center AI" series. In this course, learn how to design customer conversational solutions using Contact Center Artificial Intelligence (CCAI). You will be introduced to CCAI and its three pillars (Dialogflow, Agent Assist, and Insights), and the concepts behind conversational experiences and how the study of them influences the design of your virtual agent. After taking this course you will be prepared to take your virtual agent design to the next level of intelligent conversation. This is a beginner course, intended for learners with the following types of roles: • Conversational designers: Designs the user experience of a virtual assistant. Translates the brand's business requirements into natural dialog flows. • Citizen developers: Creates new business applications for consumption by others using high level development and runtime environments. • Software developers: Codes computer software in a programming language (e.g., C++, Python, Javascript) and often using an SDK/API. • Operations specialists: Monitors system operations and troubleshoots problems. Installs, supports, and maintains network and system tools. Prerequisite: To be successful in this course, learners should have completed Google Cloud Product Fundamentals or have equivalent experience....



9. Aug. 2022

Simple language for quick understanding was used in the course. Every topic taught created anticipation for the next one while taking the course.


8. Jan. 2021

Great overview of Dialogflow with hands on exercises.

Filtern nach:

1 - 25 von 35 Bewertungen für Contact Center AI: Conversational Design Fundamentals

von Daniel F Q O

12. Juli 2022

von Maxim T

15. Juni 2021

von Jimoh M B

10. Aug. 2022

von Pascal U E

13. März 2021

von Federico G F G

30. Nov. 2021

von Lena M

9. Jan. 2021

von Benjamin D

8. Apr. 2021

von Melissa B

5. Juni 2022

von Lokesh K

1. Jan. 2021

von Manuel A F

15. Jan. 2021

von Tina O

5. Juni 2022

von Jacqueline S M

28. Nov. 2022

von Jorge I R P

7. Dez. 2021

von roumon a f

25. Apr. 2021

von Chance M N

8. Sep. 2022

von Rebecca A

17. Okt. 2022

von Sk A

18. Sep. 2022

von Cristhian A C V

18. Juli 2021

von Esha S

14. Okt. 2022

von JUAN C G V

26. Mai 2022

von Shaliha S

12. Mai 2022

von Giulio P

25. Mai 2021

von John W

21. Jan. 2021

von Deleted A

3. Jan. 2021

von Mark B

17. Sep. 2022