Google Cloud
Contact Center AI: Conversational Design Fundamentals
Google Cloud

Contact Center AI: Conversational Design Fundamentals

This course is part of multiple programs.

Taught in English

8,383 already enrolled

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.5

(167 reviews)

Beginner level

Recommended experience

4 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Define what is Google CCAI

  • Explain how Dialogflow can be used in Contact Center applications

  • Describe how NLU is used to enable Dialogflow conversations

  • Collaborate with a virtual agent developer on the design of chat and voice virtual agents

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

4 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.5

(167 reviews)

Beginner level

Recommended experience

4 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your subject-matter expertise

This course is available as part of
When you enroll in this course, you'll also be asked to select a specific program.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate
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There are 6 modules in this course

Introduction to course

What's included

2 videos1 reading

In this module, you will be introduced to Contact Center AI and its three pillars, Dialogflow, Agent Assist, and Insights.

What's included

8 videos1 quiz

In this module, you'll be introduced to the concept of conversational experiences and how the study of them influences the design of your virtual agent.

What's included

11 videos1 quiz

In this module, you'll be introduced to the objects, tools, and methods to get your basic virtual agent up and running.

What's included

8 videos2 readings1 quiz

This module will help learners discover the Dialogflow product options that can be used to develop virtual agents.

What's included

7 videos1 quiz1 app item

Course review

What's included

1 video

Instructor

Instructor ratings
4.7 (54 ratings)
Google Cloud Training
Google Cloud
1,293 Courses2,452,390 learners

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Google Cloud

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Learner reviews

Showing 3 of 167

4.5

167 reviews

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  • 4 stars

    28.74%

  • 3 stars

    8.98%

  • 2 stars

    0.59%

  • 1 star

    0.59%

MB
4

Reviewed on Sep 16, 2022

JB
5

Reviewed on Aug 9, 2022

DA
4

Reviewed on Jan 2, 2021

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