Dieser Kurs ist Teil der Spezialisierung Spezialisierung People and Soft Skills for Professional and Personal Success

Skills Network

von

Spezialisierung People and Soft Skills for Professional and Personal SuccessIBM Skills Network

Über diesen Kurs

5.877 kürzliche Aufrufe

In order to have a successful professional life, you have to be able to communicate with the people you work with. You have to be able to communicate with co-workers in a way that establishes respect and influence.  
This short course is designed to teach you how to communicate with the people you work with in ways that shows confidence and gives them a sense of trust. By taking this course you will learn how to assert your influence and how you can use these skills to do things like resolve issues between people at work. 

At every job, there is bound to be a conflict that will arise, and by taking this course you will gain the communication skills you need to resolve them. By learning the interpersonal skills that this course will equip you with, you will gain some foundational skills that will pave the way for your success.  

This short course will provide you with the essential skills you need to be able to be able to successfully communicate and establish yourself with people in your professional life. The course is suitable for anyone who wants to learn, no matter how much experience you have.

This course is part of the People and Soft Skills for Professional and Personal Success Specialization from IBM.

Flexible Fristen

Setzen Sie Fristen gemäß Ihrem Zeitplan zurück.

Zertifikat zur Vorlage

Erhalten Sie nach Abschluss ein Zertifikat

100 % online

Beginnen Sie sofort und lernen Sie in Ihrem eigenen Tempo.

Kurs 5 von 6 in

Spezialisierung People and Soft Skills for Professional and Personal Success

Stufe „Anfänger“

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Ca. 3 Stunden zum Abschließen

Englisch

Untertitel: Englisch

Was Sie lernen werden

Identify and analyze different communication styles and understand their strengths and weaknesses
Demonstrate active listening skills and questioning styles to explore issues and enhance understanding
Identify conflict response styles; approach and effectively mediate workplace conflicts
Determine ways to build and maintain trust and increase your influence and eminence in the workplace

Kompetenzen, die Sie erwerben

Listening Skills
People Management
Soft skills
Communication
Organizational Conflict

Flexible Fristen

Setzen Sie Fristen gemäß Ihrem Zeitplan zurück.

Zertifikat zur Vorlage

Erhalten Sie nach Abschluss ein Zertifikat

100 % online

Beginnen Sie sofort und lernen Sie in Ihrem eigenen Tempo.

Kurs 5 von 6 in

Spezialisierung People and Soft Skills for Professional and Personal Success

Stufe „Anfänger“

This course is suitable for anyone, regardless of previous experience. This course is also perfect for people just starting or in their early career.

Ca. 3 Stunden zum Abschließen

Englisch

Untertitel: Englisch

Dozent

Skills Network

18.132 Lernende

15 Kurse

von

IBM Skills Network

IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.

Lehrplan - Was Sie in diesem Kurs lernen werden

Woche

Woche 1

3 Stunden zum Abschließen

Interpersonal Skills

Interpersonal Skills are skills you use every day to communicate and interact with others. They enable you to interact positively and work effectively with others. The Interpersonal Skills course will help you develop skills and behaviors required to become an effective communicator, make a lasting impact, and deal with challenges in a controlled and focused manner.

3 Stunden zum Abschließen

24 Videos (Gesamt 25 min), 27 Lektüren, 8 Quiz

24 Videos

Interpersonal skills: An overview2m

Let’s begin with the first topic2m

How might these communication styles come into play?50

Recap26

Let’s move to the second topic1m

How can you ensure your messages don’t get lost in translation?49

The art of listening1m

What types of questions can you ask?1m

Communication channels35

Remember20

Recap39

Let’s move to the third topic1m

What does assertiveness mean?2m

Recap27

Let’s move to the fourth topic1m

Perspective-taking48

Recap24

Let’s move to the fifth topic48

Workplace conflicts are opportunities to develop interpersonal skills32

Importance of feedback1m

Recap55

Let’s move to the sixth topic47

Which is the best way to deal with disputes?1m

Recap1m

27 Lektüren

What will you learn from this course?2m

What does it mean to have one of these communication styles?4m

Three elements of effective communication4m

What can you substitute for body language when working virtually?2m

Techniques you can use to listen actively3m

How can you use the six probing questions?3m

Disadvantages of different communication channels3m

Avoid these communication barriers3m

Zion’s dilemma3m

How can you be assertive?3m

Assertive behavior is helpful in challenging situations2m

Pooja’s convincing power4m

How can you use emotions and facts to influence others?2m

How can you develop your personal influence?1m

What is the significance of eminence?2m

How can you build your eminence?3m

Conflict is a story2m

Conflicts often arise from these sources2m

Practice these steps when you find yourself in a conflict3m

Use this approach to give feedback4m

Responding to feedback2m

How do you receive feedback effectively?5m

Asking for feedback is an effective way to work on your blind spots4m

What are your conflict response styles?4m

Here are the steps you can take to resolve complex challenging situations3m

Let’s tie it all together2m

Congratulations and Next Steps2m

8 praktische Übungen

Practice Quiz: Explain the new travel reimbursement policy20m

Practice Quiz: Identify appropriate communication channels for these messages15m

Practice Quiz: Zion’s dilemma3m

Practice Quiz: What does it sound like?20m

Practice Quiz: How would you approach conflict situation?3m

Practice Quiz: Which conflict response style would you use?15m

Practice Quiz: Interpersonal Skills 5m

Graded Quiz: Interpersonal Skills 25m

Über den Spezialisierung People and Soft Skills for Professional and Personal Success

Knowledge of soft skills or people Skills are increasingly coming into focus and being recognized as critical for success - hence at IBM we call them "Success Skills", and categorize them as "Hot Skills".

A research by Harvard University, Carnegie Foundation and Stanford Research Center has concluded that 85% of job success comes from having well developed soft skills and people skills,and only 15% of job success comes from Technical skills and knowledge (hard skills). This specialization is aimed at helping you develop these powerful people and soft skills and behaviors that include: creating & delivering impactful presentations; working professionally to deliver quality work & experiences; collaborating effectively with teams; communicating productively and efficiently; dealing with challenges, solving problems & implementing solutions. The program is made up of 5 short courses that you can take in any order, followed by a final assessment course. Upon completing this specialization, you will have developed knowledge and demonstrated an understanding of these essential skills. This specialization can be taken by anyone no matter your age or work experience. And is especially beneficial for those entering the workforce or in early stages of their careers. There are no course pre-requisites and this course can be completed either using the Coursera mobile app or a web browser on a laptop/desktop/tablet/mobile device.

People and Soft Skills for Professional and Personal Success

Häufig gestellte Fragen

Wann erhalte ich Zugang zu den Vorträgen und Aufgaben?
Der Zugang zu Vorlesungen und Aufgaben hängt von der Art Ihrer Anmeldung ab. Wenn Sie einen Kurs im Gastmodus belegen, können Sie die meisten Kursmaterialien kostenlos einsehen. Um auf benotete Aufgaben zuzugreifen und ein Zertifikat zu erhalten, müssen Sie während oder nach Ihrer Gastphase das Zertifikat erwerben. Wenn Sie die Gastoption nicht sehen:
Der Kurs bietet möglicherweise keine Gastoption an. Sie können stattdessen eine kostenlose Testversion ausprobieren oder finanzielle Unterstützung beantragen.
Der Kurs kann stattdessen "Vollständiger Kurs ohne Zertifikat" anbieten. Mit dieser Option können Sie alle Kursmaterialien einsehen, die erforderlichen Aufgaben einreichen und eine Endnote erhalten. Dies bedeutet auch, dass Sie kein Zertifikat erwerben können.
Was bekomme ich, wenn ich diese Spezialisierung abonniere?
Wenn Sie sich für den Kurs anmelden, erhalten Sie Zugriff auf alle Kurse der Spezialisierung und Sie erhalten nach Abschluss aller Arbeiten ein Zertifikat. Ihr elektronisches Zertifikat wird zu Ihrer Seite „Errungenschaften“ hinzugefügt – von dort können Sie Ihr Zertifikat ausdrucken oder es zu Ihrem LinkedIn Profil hinzufügen. Wenn Sie nur lesen und den Inhalt des Kurses anzeigen möchten, können Sie kostenlos als Gast an dem Kurs teilnehmen.
Ist finanzielle Unterstützung möglich?
Ja. Für ausgewählte Lernprogramme können Sie finanzielle Unterstützung oder ein Stipendium beantragen, wenn Sie sich die Anmeldegebühr nicht leisten können. Wenn für das von Ihnen gewählte Lernprogramm finanzielle Unterstützung oder ein Stipendium verfügbar ist, wird auf der Beschreibungsseite ein Link zu einem solchen Antrag angezeigt.

Haben Sie weitere Fragen? Besuchen Sie das Learner Help Center.

Developing Interpersonal Skills