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Learner Reviews & Feedback for Sales and CRM Overview by Salesforce

4.6
stars
960 ratings

About the Course

This course is the first of a series that aims to teach you the foundational skills in Salesforce that will prepare you for a variety of entry-level sales roles, including the sales operations specialist position. This course is designed for beginners. No previous experience in Salesforce, sales, or CRM is necessary to be successful. In this course, you will be introduced to essential concepts like the fundamentals of the sales process. You'll also learn about what Customer Relationship Management (CRM) systems are and what they are used for, you'll dive into Salesforce's main products and their use cases, and you will gain a working knowledge of the key functionalities of the Salesforce Sales Cloud that help support a business’s growth. This course is the first step in your learning journey with Salesforce. It will provide you with the foundation you need to go into depth with more advanced Salesforce tools taught later in the certificate, and ultimately launch your new career. Please note that if you already have background knowledge in sales and CRM, or if you want to dive immediately into content that goes into more depth with Salesforce, it is recommended that you start with Course 2 in this certificate: Lead Management in Salesforce....

Top reviews

HS

Sep 3, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.

TP

Dec 19, 2023

This course is very valuable to start with Salesforce. It also provides the foundational of sales like procedures in sales, some terms. Believe me, you should choose this course for your next career.

Filter by:

1 - 25 of 224 Reviews for Sales and CRM Overview

By SAYANDEEP B

•

Jul 1, 2021

I did not receive my Course Completion certificate despite compeleting all the modules (including trailhead badges ) still it is not showing completed

By Ali W

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Jun 29, 2023

In module 4 there is a programing assignment "verify trailhead and trailblaze community badge", It wont verify as trailhead has changed the badge's name to "your guide to trailhead". The link provided leads me to this badge and I have gotten it. But it won't get verified and I cant pass the course without it. Please I request you to deal with this issue as soon as possible so that I may continue. Thank you.

By Valentina L

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Jun 24, 2023

I finished in one week.

The only issue is the system error verifying my first badge work.

I input my username 969999, and tried after 24 hours. It still needs to be worked thus there has no proof to show my course has been accomplished.

$72 each month is quite pricy, and the reason to pay for it is the certification.

I hope my issue can be solved before I finish the rest courses for the Salesforce Sales Operation certification.

I still waiting for the technical assistance or instruction for that part.

By Crystal K

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Jul 17, 2023

I worked for hours on the introductory module to this course only to get to the end and find out that Trailblaze and Coursera for this specific course are not well integrated and the API name to grade the Module 1, Week 4 assignment does not work. This means the certification cannot be completed as advertised and there has been no consumer transparency about this. In discussions for Week 4 you can see the instructor is aware of the issue but is still allowing course enrollments. Please do not use your time on this course until it is fixed.

By Tihomir P

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Jun 20, 2023

Impossible to access Trailhead and Trailblazer Community to gain Verify Trailhead Badge: Trailhead and Trailblazer Community badge

THerefore impossible to finish

By Samer

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Feb 27, 2023

The grading for week 4 is not functional, so I could not complete and earn the course.

It is disappointing to get such bad content on Coursera, and it makes me doubt the validity of every other course in there.

Honest feedback.

Sam

By Maziar B

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Feb 7, 2023

The whole course could've been a 10 minute video with a link to Trailhead!

By Khadiza S

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Oct 27, 2021

If anyone interested in learning about Salesforce and doesn't know how to start or where to go, I must tell you that this is the perfect course which would give you a great experience to enter in Salesforce ecosystem. If anyone want to get Salesforce Administrator Certificate, I would highly recommend to complete this course first. This course's fourth week is all about Salesforce platform.

By Anita R

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Nov 13, 2022

Not possible to verify account on Trailhead

By Timothy S

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Feb 18, 2022

Very well prepared and informative; touches on the many aspects at work behind the scenes of sales and marketing, defines and organizes the working parts, gives a healthy dose of "sales speak" and shows how incomplete customer data and perfoming redundant tasks interfere with success (and demonstrates a software service that can help make things right)

By Taher E

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Jun 1, 2021

I really liked this course , especially the program and the partnership with Trailblaze , i wish other specializations were like this one

By Ihab J

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Feb 22, 2022

It was great learning and I recommend this course to every beginner who is willing to start his journey in sales

By Robyn T

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Aug 4, 2023

BEWARE this course has issues. They need to update the verification labs. You will workk all the way to week 4 and be unable to complete the course due to an old lab that is no longer compatible with Trailhead - you need this verification numerous times throughout week 4. Support does not respond. You will find in the discussion chain that support only helped a few people. One support rep said some do not "deserve" a response. Quite frustrating. If you need a certificate in Sales Operations (and quickly) this is not the course for you. This is fine if you are here strictly for getting some helpful training and knowledge. I repeat: This course is impossible to complete at this time and the support team does not respond. I sent feedback and hope they fix this.

By SÅ‚awomir K

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Jul 25, 2023

The Trailhead Community Badge verification does not work and prevents people from getting the professional certification they have paid for.

By Richard R

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Jul 24, 2023

Multiple modules are broken, and nobody is responding to my support ticket or discussion posts.

By LoveNut M

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Jun 13, 2021

Wow! The past 4 weeks have been amazing. Such insightful and reflective lessons throughout the course. I found the basic ins and outs of the entire sales process to be interesting along with the Salesforce and trailhead. Yeah, surely going to look out for the professional certificate.

By Rahul V

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Jul 19, 2023

Except the badge verification issue, The course is great to peruse. Welle explained modules and a great real-time tool experience on Salesforce.

By Igor A

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Jun 29, 2023

This course is very interesting and enriching, because it helped me to understand the fundamentals of CRM and how important it can be in many areas. And it also creates in me the will to learn more about it, and that's why I will beggin the next course. I'm very excited about it. I would like to thank Coursera, Pathstream and Salesforce for this amazing professional growth opportunity throught this course.

By Vicky A

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Sep 12, 2023

The Sales and CRM Overview course starts from the basics and breaks it down for you. It was interesting and kept you interested in completing the course. I was able to overview some information I already knew and learn a bit more in depth as well as the basics of Salesforce. It was what I expected and impressive on how it was actually teaching me.

By Nasreen Q

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Jul 9, 2021

Reading material and videos were easy to understand especially for beinngers. Resume help sections were helpful additon. I would recommend a troubleshoot page that informs students that their browser may cause an issue instead if having to go to discussions and look through a thread.

By Md R

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Feb 10, 2023

An excellent overview of Salesforce CRM as a refresh course. The course content is precise and concise. The course requires more reading than listening, lab practice and complete several sections of Salesforce trailblazer. Quiz rests are great and some are challenging.

By Anita N

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Feb 17, 2023

Easy to follow/understand. Basic knowledge that I really needed to have on CRM, databases, difference between Salesforce and Sales Cloud and other Salesforce products. Smooth introduction to Trailhead, short, but valuable videos content wise.

By Pamela R

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Dec 9, 2021

Great introductory course that really helps you understand the fundamentals of sales teams and how they fit into the CRM tool Salesforce. The big picture has been helpful along with a quick intro of how to use Salesforce training programs.

By Alyce N

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Sep 11, 2021

I didn't know much about Salesforce before joining this course and have to admit I was a bit intimidated. This course melted those fears and made me excited to delve deeper into the intricacies of Salesforce.

By HARPREET S S

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Sep 4, 2022

Very Interactive course, guides you at every point and thus helps in better learning experience. The assignments also help to refresh the course and also tests the application of learning to the full.