Salesforce
Boosting Productivity through the Tech Stack
Salesforce

Boosting Productivity through the Tech Stack

This course is part of Salesforce Sales Development Representative Professional Certificate

Taught in English

Some content may not be translated

Trailhead
Paige Caldwell
Jolyn Cafferata

Instructors: Trailhead

4,438 already enrolled

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.3

(23 reviews)

Beginner level

Recommended experience

30 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Examine and navigate the tech stack and stay up-to-date on the latest tech tools used in the tech sales workforce

  • Understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow

  • Use sales intelligence tools to find prospects and optimize your workflow

  • Formulate bulletproof outreach strategies to engage with prospective customers

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

20 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.3

(23 reviews)

Beginner level

Recommended experience

30 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

Placeholder

Build your Business Essentials expertise

This course is part of the Salesforce Sales Development Representative Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Salesforce
Placeholder
Placeholder

Earn a career certificate

Add this credential to your LinkedIn profile, resume, or CV

Share it on social media and in your performance review

Placeholder

There are 5 modules in this course

Explore how top-performing salespeople leverage tech tools, resourcefulness, and creative problem-solving to drive results.

What's included

9 videos2 readings4 quizzes2 discussion prompts1 plugin

Discover Salesforce, a foundational tool for sales development and tech industry professionals.

What's included

6 videos17 readings4 quizzes4 discussion prompts13 plugins

Gain practical knowledge of sales intelligence, data enrichment, and call analysis tools.

What's included

8 videos1 reading5 quizzes1 discussion prompt

Learn how to leverage engagement tools and generate bulletproof outreach strategies.

What's included

3 videos2 readings3 quizzes

Uncover the power of social media and video outreach to enhance human-to-human connection in a sales context.

What's included

10 videos4 readings4 quizzes1 peer review3 discussion prompts

Instructors

Instructor ratings
4.8 (8 ratings)
Trailhead
Salesforce
16 Courses100,964 learners
Paige Caldwell
SV Academy
4 Courses7,476 learners

Offered by

Salesforce
SV Academy

Recommended if you're interested in Business Essentials

Why people choose Coursera for their career

Felipe M.
Learner since 2018
"To be able to take courses at my own pace and rhythm has been an amazing experience. I can learn whenever it fits my schedule and mood."
Jennifer J.
Learner since 2020
"I directly applied the concepts and skills I learned from my courses to an exciting new project at work."
Larry W.
Learner since 2021
"When I need courses on topics that my university doesn't offer, Coursera is one of the best places to go."
Chaitanya A.
"Learning isn't just about being better at your job: it's so much more than that. Coursera allows me to learn without limits."

New to Business Essentials? Start here.

Placeholder

Open new doors with Coursera Plus

Unlimited access to 7,000+ world-class courses, hands-on projects, and job-ready certificate programs - all included in your subscription

Advance your career with an online degree

Earn a degree from world-class universities - 100% online

Join over 3,400 global companies that choose Coursera for Business

Upskill your employees to excel in the digital economy

Frequently asked questions