This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
Dieser Kurs ist Teil der Spezialisierung ICPM-zertifizierter Supervisor Zertifikat über berufliche Qualifikation
14.416 bereits angemeldet
von
ICPM-zertifizierter Supervisor Zertifikat über berufliche QualifikationInstitute of Certified Professional ManagersÜber diesen Kurs
47.708 kürzliche Aufrufe
Flexible Fristen
Setzen Sie Fristen gemäß Ihrem Zeitplan zurück.
Zertifikat zur Vorlage
Erhalten Sie nach Abschluss ein Zertifikat
100 % online
Beginnen Sie sofort und lernen Sie in Ihrem eigenen Tempo.
Kurs 1 von 3 in
Stufe „Anfänger“
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
Ca. 10 Stunden zum Abschließen
Englisch
Untertitel: Französisch, Portugiesisch (europäisch), Russisch, Englisch, Spanisch
Was Sie lernen werden
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
Kompetenzen, die Sie erwerben
- Building a customer service culture
- Active Listening
- Communication
- Holding effective meetings
- Understanding diverse others
Flexible Fristen
Setzen Sie Fristen gemäß Ihrem Zeitplan zurück.
Zertifikat zur Vorlage
Erhalten Sie nach Abschluss ein Zertifikat
100 % online
Beginnen Sie sofort und lernen Sie in Ihrem eigenen Tempo.
Kurs 1 von 3 in
Stufe „Anfänger“
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
Ca. 10 Stunden zum Abschließen
Englisch
Untertitel: Französisch, Portugiesisch (europäisch), Russisch, Englisch, Spanisch
Lehrplan - Was Sie in diesem Kurs lernen werden
2 Stunden zum Abschließen
Creating a Positive Workplace
In this module you will learn and apply knowledge and skills with respect to the supervisor’s position and its unique role in building a work environment that balances organizational goals with the rights and needs of its employees. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 Stunden zum Abschließen
7 Videos (Gesamt 35 min), 2 Lektüren, 2 Quiz
2 Stunden zum Abschließen
Becoming Customer-Centric
In this module you will learn and apply skills that supervisors can use to build an organization that is dedicated to meeting customer needs, and why supervisors play a key role in the process of becoming customer-centric. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 Stunden zum Abschließen
8 Videos (Gesamt 39 min)
2 Stunden zum Abschließen
Effective Employee Communication
In this module you will develop an understanding of the importance of communication to working with employees and performing the key managerial tasks of planning, organizing, staffing, leading and controlling. In addition you will learn skills for communicating and listening more effectively and provide feedback to employees that helps improve performance. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 Stunden zum Abschließen
8 Videos (Gesamt 43 min)
2 Stunden zum Abschließen
Managing a Diverse Workforce
At the conclusion of this module you will understand diversity in the workplace and how diversity benefits organizations. In addition you will learn about major employment laws concerning the treatment of diverse individuals at work, including the treatment of women and sexual harassment in the workplace. Click the RESOURCES link in the left-hand toolbar for lecture notes in PDF format.
2 Stunden zum Abschließen
5 Videos (Gesamt 31 min), 1 Lektüre, 2 Quiz
Bewertungen
- 5 stars83,69 %
- 4 stars12,53 %
- 3 stars0,62 %
- 2 stars0,94 %
- 1 star2,19 %
Top-Bewertungen von MODERN SUPERVISOR SKILLS
von JT13. Juni 2022
Great course, all the information provided is directly related to what I do now on a daily basis. Very informative and a great resource to apply learned strategies and principles immediately.
von SL6. Apr. 2021
The course was straightforward but also gave me insight that I hadn't thought of before. I will definitely continue.
von DK18. Juni 2022
Really amazing course. The content covered in just this first module already gave me the confidence and prepearation for the job. Looking forward to completing all three
von MJ26. Juni 2022
its very helpful for me to give the pointers to management my team and our work activities. Thank you so much and God bless
Über den ICPM-zertifizierter Supervisor Zertifikat über berufliche Qualifikation
Pursue better job opportunities and prove your knowledge and skills confidently with the Certified Supervisor Professional Certificate. Through the Certified Supervisor Professional Certificate you will acquire the supervision skills you need to become an efficient, effective supervisor. Plus, you'll be able to apply what you learn in the real world, immediately to help you advance in your career.
Häufig gestellte Fragen
Wann erhalte ich Zugang zu den Vorträgen und Aufgaben?
Was bekomme ich, wenn ich dieses Zertifikat abonniere?
Do I need management or supervisory experience to take this course?
Do I need any special software?
Haben Sie weitere Fragen? Besuchen Sie das Learner Help Center.
