This course provides the essential skills and knowledge that you as a supervisor will need to understand and communicate effectively with employees and customers from a wide variety of backgrounds. At its conclusion, you will be able to:
Dieser Kurs ist Teil der Spezialisierung ICPM-zertifizierter Supervisor Zertifikat über berufliche Qualifikation
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Über diesen Kurs
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
Was Sie lernen werden
Explain the unique role of supervisors in building a work environment that balances organizational goals with the rights of employees.
Explain how supervisors can communicate effectively with individuals and groups by choosing appropriate methods and media for each given situation.
Explain why diversity is crucial to organizational success and apply best practices to ensure that all workers are treated fairly and respectfully.
Explain the role of supervisors in creating a strong customer service culture and why it is crucial to customer retention.
Kompetenzen, die Sie erwerben
- Building a customer service culture
- Active Listening
- Communication
- Holding effective meetings
- Understanding diverse others
To be successful in this course you should have a high school diploma or its equivalent and at least three years of work experience.
Lehrplan - Was Sie in diesem Kurs lernen werden
Creating a Positive Workplace
Becoming Customer-Centric
Effective Employee Communication
Managing a Diverse Workforce
Bewertungen
- 5 stars83,33 %
- 4 stars13,51 %
- 3 stars0,67 %
- 2 stars0,90 %
- 1 star1,57 %
Top-Bewertungen von MODERNE KOMPETENZEN FÜR VORGESETZTE
Really amazing course. The content covered in just this first module already gave me the confidence and prepearation for the job. Looking forward to completing all three
Everything was very educational. Briefly concise and easy to understand. It was an amazing learning experience. Thank you.
The course was straightforward but also gave me insight that I hadn't thought of before. I will definitely continue.
This is a challenging course. It is very informative and there is soo much to grasp in a short space of time.
Über den ICPM-zertifizierter Supervisor Zertifikat über berufliche Qualifikation

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