This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations.
Dieser Kurs ist Teil der Spezialisierung IBM Technischer Support Zertifikat über berufliche Qualifikation
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Über diesen Kurs
You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.
Könnte Ihr Unternehmen von Mitarbeiterweiterbildungen für gefragte Kompetenzen profitieren?
Probieren Sie Coursera for Business ausWas Sie lernen werden
Articulate processes and information related to IT fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Kompetenzen, die Sie erwerben
- Networking Setup
- Software Configuration
- Technical Support
- Troubleshooting
- Helpdesk Ticketing Systems
You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.
Könnte Ihr Unternehmen von Mitarbeiterweiterbildungen für gefragte Kompetenzen profitieren?
Probieren Sie Coursera for Business ausLehrplan - Was Sie in diesem Kurs lernen werden
Hardware and Operating Systems
Software, Programming and Databases
Networking and Storage
Cybersecurity
Bewertungen
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Top-Bewertungen von TECHNICAL SUPPORT CASE STUDIES AND CAPSTONE
Much informative, enlightening and just great content!
This major has helped me develop my professional skills as an IT support specialist. Thank you Coursera, thank you IBM
I enjoyed this project/capstone. My technical and comprehension skills have improved tremendously. I am more confident to showcase what I now know.
For me, this was a short course. I have completed all the previous courses and I am confident that I will be landing a great job using the specialization knowledge.
Über den IBM Technischer Support Zertifikat über berufliche Qualifikation

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