This course allows you to show what you’ve learned in the previous IT Technical Support professional certification courses and apply that knowledge to realistic situations.
Dieser Kurs ist Teil der Spezialisierung IBM Technischer Support Zertifikat über berufliche Qualifikation
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von
IBM Technischer Support Zertifikat über berufliche QualifikationIBM Skills NetworkÜber diesen Kurs
30.307 kürzliche Aufrufe
Flexible Fristen
Setzen Sie Fristen gemäß Ihrem Zeitplan zurück.
Zertifikat zur Vorlage
Erhalten Sie nach Abschluss ein Zertifikat
100 % online
Beginnen Sie sofort und lernen Sie in Ihrem eigenen Tempo.
Stufe „Mittel“
You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.
Ca. 8 Stunden zum Abschließen
Englisch
Untertitel: Englisch
Was Sie lernen werden
Articulate processes and information related to IT fundamentals in the context of providing technical support.
Demonstrate systematic and effective troubleshooting and problem-solving skills.
Use diagnostic tools and tracking systems to solve and log customer issues.
Apply customer service skills and a customer support mindset, including conflict mitigation and de-escalation skills.
Kompetenzen, die Sie erwerben
- Networking Setup
- Software Configuration
- Technical Support
- Troubleshooting
- Helpdesk Ticketing Systems
Flexible Fristen
Setzen Sie Fristen gemäß Ihrem Zeitplan zurück.
Zertifikat zur Vorlage
Erhalten Sie nach Abschluss ein Zertifikat
100 % online
Beginnen Sie sofort und lernen Sie in Ihrem eigenen Tempo.
Stufe „Mittel“
You should have IT and Tech Support fundamental skills which you can develop from taking the previous 6 courses in this IBM Professional Certificate.
Ca. 8 Stunden zum Abschließen
Englisch
Untertitel: Englisch
von
IBM Skills Network
IBM is the global leader in business transformation through an open hybrid cloud platform and AI, serving clients in more than 170 countries around the world. Today 47 of the Fortune 50 Companies rely on the IBM Cloud to run their business, and IBM Watson enterprise AI is hard at work in more than 30,000 engagements. IBM is also one of the world’s most vital corporate research organizations, with 28 consecutive years of patent leadership. Above all, guided by principles for trust and transparency and support for a more inclusive society, IBM is committed to being a responsible technology innovator and a force for good in the world.
Lehrplan - Was Sie in diesem Kurs lernen werden
1 Stunde zum Abschließen
Hardware and Operating Systems
In this module, you will demonstrate knowledge of hardware and operating systems in the context of providing technical support.
1 Stunde zum Abschließen
1 Video (Gesamt 4 min), 1 Lektüre, 4 Quiz
1 Stunde zum Abschließen
Software, Programming and Databases
This week, you will demonstrate knowledge of web software and apps in the context of providing technical support.
1 Stunde zum Abschließen
1 Stunde zum Abschließen
Networking and Storage
This week, you will demonstrate knowledge of networking software as well as storage in the context of providing technical support.
1 Stunde zum Abschließen
1 Stunde zum Abschließen
Cybersecurity
This week, you will demonstrate knowledge of cybersecurity in the context of providing technical support.
1 Stunde zum Abschließen
Über den IBM Technischer Support Zertifikat über berufliche Qualifikation
Get ready for a rewarding career in Information Technology (IT) - no experience or degree is required to get started. With over 400,000 US job openings and an average entry-level salary of $52,000¹ Computer Support Specialists are in high demand with opportunities for career advancement. This Professional Certificate program from IBM was built by experts to prepare you for an entry-level job in Technical Support. When dedicating a few hours per week, you can complete the program in 3 to 6 months, and develop job-ready skills employers look for. Whether you are just starting out your career or changing jobs, this program enables you to develop a strong foundation in IT fundamentals, networking, cybersecurity and cloud computing, which are also required skills for many other technology jobs including Software Engineer, Data Analyst and Data Scientist. When you successfully complete the program you’ll receive dual credentials, a Professional Certificate to showcase your job readiness to potential employers, as well as an IBM Digital Badge that will help your profile stand out. You will also gain access to career and job placement resources upon completion, which will guide you with developing your resume, promoting your new skills, and help you in your job search.
Häufig gestellte Fragen
Wann erhalte ich Zugang zu den Vorträgen und Aufgaben?
Was bekomme ich, wenn ich dieses Zertifikat abonniere?
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