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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

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3501 - 3525 of 10,000 Reviews for Technical Support Fundamentals

By Enwelem E

Feb 18, 2023

Hi.I really enjoyed reading some lectures. It's simplified when I read them before watching the videos.

Thanks for some healthy tips. My scope of technology increased tremendously

By Mamun K

Dec 7, 2022

A very excellent course and every topic are presented very nicely and simply, I enjoyed it very much.

Many thanks to Coursera for giving me the opportunity on the learning platform.

By Joy J

Oct 21, 2022

ii am super excited i was able to finish the course, initially i thought otherwise but with the way the program was packages i just couldnt stop learning. weldone to all the tutors

By Vikram T

Sep 17, 2022

I like the way Coursera makes learning easier. Thank you so much Google Career Certificates and Coursera for this great learning experience about Technical knowledge fundamentals.

By Maximiliano N

Jul 9, 2022

I have never been so interested in a course before, the amount of information I have just learned and the way you have made it look so simple amazes me, thank you so much for this!

By Salvador C J

May 19, 2022

Already knew most of this being self thaught but this course explains a lot so well I believe even somebody who rarely or never used a computer is able to learn this. Great course!

By Jaime G

May 16, 2022

Jsut want to say thank you for such as great course, I am very exited to keep learning more about this IT field. Excelent courses, very well explained and easy to learn. Thank you.

By Christina T

May 9, 2022

I only knew how to power on my laptop before this course. I have learned so much and your videos are so informative. Thank you from the bottom of my heart for what you guys all do.

By Dez'Eioun C

Jan 16, 2022

It was ALOT easier than i expected but it is only the beginner level of tech support. Most of the things here i already knew off of personal experience and classes taken in school

By Edgar530

Dec 11, 2021

Everything is very welled explained with great detail. I love the Technical Support Fundementals course and I would highly reccommend it to anyone wanting to get into the IT world.

By Samuel S

Nov 22, 2021

This course has motivated me to high heights. it has all the fundaments of IT and now am pursuing my Bachelors of Science in computer science. Thank you Google, Thank you Coursera!

By Nabeel A K

Sep 22, 2021

Great Course!

All fundamentals of IT are briefly described in this course.

Great start for newbies who want to start their career in the IT field or want to upgrade their knowledge.

By Syed O A G

Sep 13, 2021

A complete course from IT support solution. Full of knowledge and practical.

I have very happy to take this course as it is helping me to have extra skill set for Technical Support.

By jean f g

Aug 23, 2021

A very important course that takes you back to the basics. I have some knowledge of Python and this course comforts the basement of someone wanting to venture more in the IT world.

By Walid b

Aug 22, 2021

i have enjoyed learning new informations in IT and i want to thanks all my teachers in this course and google and coursera for giving me the chance to enter the technology field .

By Roberto R (

Jul 12, 2021

This was a great overview of the fundamentals. I wish it would of dug a little deeper into the hardware side. I notice when it comes to comptia tests, I'm lacking on the hardware.

By Kevin K

Jul 9, 2021

What a phenomenal program for anyone who is new to IT. I recommend this course to anyone trying to brush up on some basic IT skills or if you are looking to get into the IT field.

By Crystal M

Mar 13, 2021

This should be called Tech Support Fundamentals for Dummies! Very easy to understand and navigate for a first timer like me! Loved it, can't wait for the next course in the series!

By Rochel M

Jan 23, 2021

This course was very engaging and fun! I found it to be just the right amount of difficulty for a beginner and a novice like me. Thank you so much for offering this great course.

By Stevie W

Dec 4, 2020

This course was very well maintained, thought out and put together. The instructors were very clear and well spoken on their topics. The information was helpful and easy to follow.

By Ferdinand J P

Nov 18, 2020

I was hesitant and scared in venturing in technology but this course has just made it easier for me to make my first steps in learning what it takes to be an IT Support Specialist.

By Eduardo F

Oct 24, 2020

Thanks for the opportunity to learn, in this course I learned and developed in a unique way. The teachers were excellent and opened my mind to new opportunities and new challenges.

By Kristopher T

Sep 28, 2020

This was a great course for fundamentals I am already recommending it to many friends and even family members! Thank you so much for compiling this information so anyone can learn!

By Deleted A

Sep 11, 2020

The course is fun to learn. Instructors were highly qualified and made things super easy to learn and understand. I look forward to finishing all the other courses in this program.

By Ryan A

Sep 5, 2020

A fantastic course that gets to the core fundamentals of IT showing it's complexities, but also breaking down that complexity into something that is easy for the learner to digest.