Chevron Left
Back to Technical Support Fundamentals

Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
148,669 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

AH

Oct 3, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

ON

Oct 17, 2022

It was indeed an interesting journey to the I.T world. I enjoyed every bit of the course and the instructors did a great job. Thanks to the Coursera and Google team for this life changing opportunity.

Filter by:

3176 - 3200 of 10,000 Reviews for Technical Support Fundamentals

By Patrick G (

May 27, 2019

This is one of the best courses I've ever taken. Instructors are knowledgeable, down to earth and won't bore you to death. They make it interesting. I've learned a lot and want to learn more.

By Valrie B

Oct 10, 2018

A very interesting course for someone wanting to do tech support. You learn a lot of new stuff and the labs are just great.

Great content. Looking forward to the other courses in the series.

By Silvia A

Dec 8, 2023

Awesome course for beginners! As someone who learns a lot slower than others I feel like the course went at a perfect pace and it also included lots of details so that I was always on track.

By Rebecca ( S

Jul 7, 2023

This is amazing what you people are doing and providing for the newcomers like me. It is inspiring to get the basic knowledge in such a friendly and easy going manner. Keep up the good work.

By ILAAN G

Feb 20, 2023

Enjoyed learning about the beginnings of computers and how they worked. What was even more intriguing was to learn about the web and internet and the functionality of the various components.

By Victor A

Feb 13, 2023

It was cool. Although I am already an exceptionally equipped and experienced IT Professional, this course is refreshing.

It's cool I can run through this six weeks program within three days.

By Xylom I

Sep 30, 2022

It was a great course the fundamentals were practical but very well thougth out I'm hoping I could land a job with this without a degree nor the professional experiance to the industry yet.

By Hannah B

Aug 23, 2022

I love it! How each instructor broke down the meaning and the understanding for each course was amazing. It really helped me understand the basic of IT and what to expect from this point on.

By Tyler L

Jul 11, 2022

Very helpful for people who have no prior knowledge of IT, like me. The information in this course is easy to understand and is useful. Looking forward to completing the other four courses!

By Carl S

Mar 21, 2022

Not only was it a nice overview of terms and concepts, but it incresed my excitement to enter the world of tech. I liked the videos and variety of presenters. Excited to see what comes next.

By Mac R

Dec 8, 2021

really enjoy the that the program not only teaches you how to get ready for an interview but actually lay out some examples on how to set up your resume to look professional and articulated.

By Lisa K

Nov 5, 2021

I absolutely Love this Course! It has surpassed all my expectations and I love the pace. It never made me feel overwhelmed but kept teaching me everything I need to know! Highly recommend!

By Keshon I

Aug 8, 2021

This course has truly became the educational framework for my pursuit into the field of Information Technology. I have learned so much thus far. I am eager, excited, and ready to learn more.

By Nathaniel M

Jun 19, 2021

This was a great experience and the way it was put together has eased the anxiety of learning something completly new for me. I look forward to learning more in the field of IT. Thanks!!!

By SANI T

May 14, 2021

This course is really helpful, even to me who somewhat has experience in the IT. I would recommend this to everyone because everybody should know basics of computing and IT in today's world.

By Erika H

Apr 20, 2021

This is a great and necessary course! Due to the pandemic, technology has become a vital source for our future to function. This course is the perfect starting point to a successful future.

By Akin A B

Mar 11, 2021

More depth than I had originally expected. I would recommend anyone getting involved in Computer Science or Information Technology take this course to build a solid foundation of knowledge.

By Andre C

Dec 28, 2020

A well rounded introduction to the core skills in IT: from the basics and history of computing technology to the essential communication skills involved in being a people-first technologist.

By Carlos C

Dec 23, 2020

This is an excellent course, teach by great professors and experience people. I loved the Technical Support Fundamentals and im eager to keep learning to become one of the best IT specialist

By Bruno S

Nov 23, 2020

Um ótimo curso, para quem tem vontade de aprender sobre a área de T.I e para quem já conhece e quer aprender um pouco mais, esse curso é uma ótima porta de entrada para a área de tecnologia.

By Gustavo A P

Oct 27, 2020

Very deep and well-designed course. I reinforced some concepts and learned a lot of new ones! Thanks, Google and Coursera for giving me this opportunity to expand and reinforce my knowledge.

By ankit s (

Sep 25, 2020

I was always interested in IT and after going through this course I am more clarified about the things and the way i can be into it supporting people as as tech guide and other fundamentals.

By ANTONINO M V

Sep 5, 2020

it was a nice course.

I'm glad of google for taking me the opportunity to do this course that improved my skills and learn a lot of things about IT world I never discovered first.

Thanks a lot

By Viacheslav S

Jul 23, 2020

Это замечательный курс, на нем вы изучите не только специфику работы программ и компонентов машин, но и самое важное, это тонкости человеческого взаимодействия. Спасибо Coursera! Удачи Всем!

By Maurice R

Jul 16, 2020

Mostly a refresher course for me, as I've grown up with computers my whole life. However, for those unfamiliar with computers, I feel this course is very simple and easy to learn the basics.