ITIL® 4 Foundation Test Preparation is designed to introduce learners to the key concepts, terminology, and best practices for creating, and improving the quality of IT services across the IT organization. This class is focused on exam preparation. Through a series of self-paced learning, practice quizzes and exams, students become acquainted with ITIL terminology, and how it applies to the Service Value Lifecycle. This course requires 5 weeks at about 2-4 hours/week to complete.
Module 6 - GP's Focus on Value and Start where you are (video 1 of 3)
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Kompetenzen, die Sie erwerben
ITIL 4 Foundation topics, ITIL Terminogy
Bewertungen
4.7 (770Â Bewertungen)
- 5 stars76,75Â %
- 4 stars19,74Â %
- 3 stars2,46Â %
- 2 stars0,51Â %
- 1 star0,51Â %
TC
16. Dez. 2021
I would like to un-enroll in this course, I have attempted to follow the directions and cannot get unenrolled. Please help.
PC
25. Juli 2022
It was really a great course delivering foundational knowledge on Service Value Syatem and Four dimension model of ITIL.
Aus der Unterrichtseinheit
ITIL 4 Guiding Principles
This module summaries the seven guiding principles that represent an ethical approach used within organizations when adopting a service-management framework and adapting ITIL guidance to their needs.
Unterrichtet von
Sabrina Moore
Instructor
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