Welcome everyone to the negotiate and resolve conflict course. Part of the influencing specialization in the global MBA degree. As a single lecture at the Macquarie Business School and director of international engagement, I'm constantly interacting in collaborating with others on projects and opportunities around the world. As a negotiation and conflict resolution specialist I've worked in a wide range of contexts and industries. And I'm excited to share what I've learned with you throughout this course, including key aspects of my practice. Let's start with the big picture, the organizational context. As disruptive trends like globalization, Internet communication technologies, artificial intelligence and robotics continue to change the nature of work, it brings into focus the open systems approach. Systems refers to the flower of information and resources into an organization. The processing of it through internal systems, and finally the outputs produced by the organization, intended or not, and their impact on society and the environment. Open systems also show the reciprocal effect. How the external environment influences organizations from contemporary values, community attitudes, and regular tree or government policies. These curious organizations you practice openness and connectedness, we look outside the organization and traditional ways of operating, adapt and thrive in the new world of work. They adapt the monitoring change and they thrive because they can change direction to suit their environment. Open organizations need effective negotiators, leaders of change. Negotiation and conflict resolution skills are no longer a nice to have business skill for the modern manager, they are need to have life skills for future leaders for you. The human relating skills, so called soft skills, but doft doesn't mean they come easily. Negotiation and conflict resolution are learned skills, achievable if you devote conscious attention to their development. In this course, you'll focus on communication, collaboration, emotional intelligence, negotiation, problem solving, and conflict handling. If you master these skills, I firmly believe they can help you lead a happier and more rewarding life personally and professionally. But this will only happen if you devote conscious attention to developing these skills. You beginning week one learning to identify opportunities for negotiation. Learning about different types of agreement and making a distinction between negotiation and conflict resolution. In week two, it's time to explore the social functions of conflict, the motivators behind conflict, and the role of trust. In week three, you'll turn inward to assess your conflict style. Learn the six skills to traverse, the knowing doing gap, and evaluate the impact of goal setting. In week four, you'll dig deeper into the three negotiations content, process, and relationship. Develop your process skills and facilitation and investigate how to use structure to guide a negotiation. Heading into week five, you look at culture, decode expectations that manifest in behavior to avoid miscommunication and use frameworks to positively influence communication. Finally, in week six, you'll explore the sources of complexity, the challenges of multi-party negotiation, and how to move from intractable conflict towards conflict transformation. During this course, your monitor and develop your social behavior when you're working with others and working in groups. You have a list of skills you want to continue to improve, particularly in the context of problem solving and managing emotions or high stakes conversations. Have a greater awareness of your ability to read others and be motivated to read and learn more about human behavior. And be able to structure important communications effectively with your improved process management skills. I hope you're now feeling energized for this learning opportunity. I look forward to our six weeks together as you learn about the theory and practice of negotiating and resolving conflict [SOUND].
