Hello. This is Alice Bonner. I'm adjunct faculty at Johns Hopkins University School of Nursing, and today, we're going to talk about strategies for communication with stakeholders and media. As you can see here, we have a few ideas for how you can set up communication strategies with some of your external stakeholders. Stakeholders can be lots of different people in different categories. They might be municipal leaders, they might be family members or care partners, and lots of other people in the community who want to hear about how things are going in our assisted living and senior housing organizations. One other things that you can do is set up a regular conference call just for updates. There's lots of different platforms you're probably familiar with, like Zoom and Skype, FaceTime, and many others. So as much as possible, it's good to provide both the telephone call-in number for people who prefer telephone and computer links to get onto these systems, particularly if you're sharing updated information through slides or other materials. With regular conference calls, you'd like to determine the frequency of the calls and also who will run them. It might be a resident or a tenant in senior housing, for example, perhaps it'll be a staff member. Those are all things to think about and bring together people who can represent what's going on, can provide useful updates as part of a team. You want to be able to arrange scheduled visits by computer or some other friendly visit system if you are arranging indoor or outdoor visits on a schedule. Very importantly, you want to figure out the workflow so that everybody who's calling your assisted living residents or senior housing organization, so that that person gets a timely callback in a language that they can understand, very important. How else can we reach stakeholders? Some states have implemented a COVID- 19 resource line for tenants, residents, care partners, family members, stakeholders, and the public to call and ask questions. For example, people might want to get more information about the extent of an outbreak in a particular center or a campus, they might want to know more about testing, who's coming in to do testing, and they might need to know about visitation guidance or other measures. Residents specific information is not to be shared based on our regulations. We don't exchange personal health information on these calls. These calls can be five days a week, seven days a week, they might be from nine to five or on some similar schedule. Those things are all determined by the local folks who are running the calls. Volunteers who answer these calls might recommend follow-up. For example, if you're talking to someone and you think they're really distressed and anxious about a situation, you might refer them for behavioral health or other follow-up is needed. You might connect them with resources through the housing or municipal leadership. We want to be sure that in addition to these individual assisted living residences or senior housing organizations, that states and regions might have group calls for employees from different organizations who come together to share best practices strategies, what's worked, etc. Care partners and families might be on those calls as well. It's a nice peer network. Really provides people a way to connect across organizations. Some states have the Department of Public Health scheduling regular calls, for example, weekly, and those are with updates and Q&A for providers. Finally, I'd like to talk about media communication considerations. It's possible to provide some write-ups that you design along with the team and that those write-ups can provide status updates for newsletters, for local media and newspapers, for social media, very important way that a lot of people communicate these days, radio, local radio, cable TV, and city or town websites very often that's how people get information. We want to communicate how the state is reporting on numbers of cases, hospitalizations, numbers of deaths, and anywhere testing has been done. It's critical to talk with residents, tenants, direct care workers if there's resident care aids or others and get the input and ideas from those individuals. Finally, consider contacting local regional, local or state assisted living or senior housing advocacy or membership organizations, critical to stay in touch with those organizations and associations. Thank you very much.