Okay, we have another question and it's about, what happens when technology goes wrong during an assessment? So what is the Plan B, what can we do? That's from Jose, and I have to say it's a really good question. Because we do rely a lot on the technology we use particularly around something as sensitive as student assessment. We have to have a few options in place to make sure that if something does go wrong, we've got ourselves covered and the student. So any ideas Negin to kick that off? >> Yeah, well before talking about what to do if something goes wrong, there's also a few things you can do to prevent potential technical issues as well. One thing I would definitely suggest within an assessment task is to make sure that you have a trial run for your students. With a test that's maybe only worth participation marks or something like that. So whatever technology it is, make sure that they have some way of practicing the use of it before it is a high stakes assessment. If it's a midterm and they're using an online quizzing tool, for example. Make sure you have a little practice one at the beginning with the three key questions. The types of questions you're going to have in terms of the technology behind it. So they can practice it, so that they know whether the computer will be able to handle the particular technology. It's also important for you to make sure that they realise the purpose behind it. And that the practice test is really to make sure that technically, they're all set up and going for when they actually do the high stakes assessments. So making sure they use the same computer that they're going to use for the assessment task. And use the same browser and so forth as much as possible so that there aren't additional variables that might cause problems. Where they might even be accessing it from in terms of the internet? Is it going to be from home? Is it going to be from school? Is it going to be from a cafe? Just making sure that when they do the practice test, it's as authentic as possible as when they do the actual high stakes assessment. Now if they do happen to run into issues during an assessment task, and nothing is 100% when it comes to technology, we know that. Is just to make sure that it's clear for them beforehand what to do. So if their computer crashes in the middle of an online midterm which I've seen happen, they should know before and who they need to email. And you should actually have someone placed, who will be accessing that email for example. Or that phone call or whatever, at the time that particular exam is happening. And at the same time also looking at your assessment practice, making sure that you can maybe provide a little bit of flexibility. Instead of closing it so they can only login first 15 minutes, make it a bit longer. There's so many different things you can do to reduce or minimise the technical issues by keeping in mind that nothing is 100%. And to make sure that there are at least instructions on what to do, who to communicate to, if the technology fails. >> And the only thing I'll probably add to that is just to make sure that all the students are fully aware at the beginning what those plan Bs are. Who the contact person is, and what will we do if everything completely falls over. Because I think in some cases, if their students were not on campus, there's no option to do a face-to-face exam to replace an online one, or something like that. So, you have to have a clear policy in place that actually dictates what will happen. Will the content change? Will previous students' submissions that have been submitted be discounted, and have to do it again? All of these sort of things, and just communicate it very very clearly at the start.