All right, thanks for coming in. Before I jump in my technical questions, I'd like to know a bit more about you. Tell me why you're interested in this position. When I came in to college, I was a pre-med major and eventually I led down the path to take a introduction to IT course. Out of that course, I realize how impactful IT was and I became more curious to how computers work and why do they break. So, I changed my major to IT after that class. After two years of being in the major, I got a job at the IT service center where I was able to help students with their computer issues. So, I believe having the job will allow me to advance my knowledge in troubleshooting skills and then also I'll be able to learn new things. Cool. Can you tell me what in particular you find appealing about IT? I like IT because it allows me to be very creative and they also allows me to hone in on those problem-solving skills. Also, I like IT because it's very broad. So, I feel like the trajectory of my career could be in multiple IT fields such as like database management, software engineering, IT support and networking. That's awesome. All right. Well, let's get started with our first question then. Let's say that you're the only person supporting a help desk and you're currently helping me with an issue. When a VP walks in and they ask you for help and they say they have a presentation to give in 15 minutes, how would you handle this situation? So, I want to prioritize issues based on severity. It seems like the VP, the issue is a little bit more time-sensitive. So, I will ask you if it's okay if I will help out the VP. Okay. That's fair. I'm okay with that. Now, how would you help the VP? So, I want to get the VP up and running as soon as possible. So, I'll offer them a spare laptop and in the meantime I'll be able to fix their computer while they're at their meeting. Okay. Great. So, now let me rewind for a second. Let me change things up. So, what if you were helping me and my issue was actually very critical and it was part of a larger issue that was affecting a number of users, say, maybe our wireless network was having issues. How would you handle that? So, if I was able to help the VP right away like by offering a spare laptop then I would do that. But if that's not the case then I'd have to let the VP know that the issue that I'm dealing with is a little bit more severe because it affects the business and I hope the VP will be a little bit more understanding and I will probably have to have a co-worker come and help the VP or I could tell the VP to probably like reschedule their meeting, if that's possible. Great. Yeah, I think that's fair and you're right. We should take into account what's most important to the business in that type of scenario. So, good job. So in this scenario, we saw Candice deliver elevator pitch and show why she's passionate about IT and becoming an IT support specialist. We also saw one typical complication of troubleshooting problems, getting priorities right. Time sensitive issues usually have higher priority but issues that are preventing a large number of users from getting work done should be dealt with first even if the person asking for help is a director or a VP. That's it for now. See you again at the end of the next course.