By the end of this project, you will be able to create a customer journey map that includes touchpoints from the internet (IoT). When customer journey maps include IoT touchpoints, they enable businesses to understand the holistic customer experience by considering their user experience (UX) and when user interface (UX) design may influence that experience.
Customer Journey Maps with IoT Touchpoints in Miro
Taught in English
Instructor: Freedom Learning Group
1,719 already enrolled
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Guided Project
Recommended experience
(28 reviews)
What you'll learn
Understand the purpose of customer journey maps and how they support the User Experience (UX).
Understand the components of customer journey maps and identify use cases for them.
Flesh out the project scenario in a customer journey map, identify IoT touchpoints, and consider next steps in Miro.
Skills you'll practice
Details to know
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Guided Project
Recommended experience
(28 reviews)
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About this Guided Project
Learn step-by-step
In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:
Review the value of customer journey mapping, the fundamentals of User Interface (UI) design, and how both support the User Experience (UX).
Identify components of customer journey maps and consider the benefits of mapping the customer journey.
Visualize the Internet of Things (IoT) and the customer journey and explore journey maps in Miro.
Explore the templates and tools available and begin designing the customer journey map in Miro.
Apply knowledge of the customer journey to the project scenario, identify IoT touchpoints, and consider next steps in Miro.
Recommended experience
Some experience with customer journey maps would be helpful.
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How you'll learn
Skill-based, hands-on learning
Practice new skills by completing job-related tasks.
Expert guidance
Follow along with pre-recorded videos from experts using a unique side-by-side interface.
No downloads or installation required
Access the tools and resources you need in a pre-configured cloud workspace.
Available only on desktop
This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.
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Frequently asked questions
By purchasing a Guided Project, you'll get everything you need to complete the Guided Project including access to a cloud desktop workspace through your web browser that contains the files and software you need to get started, plus step-by-step video instruction from a subject matter expert.
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