Coursera Project Network
Net Promoter Score (NPS) and Sentiment Analysis in Miro
Coursera Project Network

Net Promoter Score (NPS) and Sentiment Analysis in Miro

Taught in English

Included with Coursera Plus

Guided Project

Learn, practice, and apply job-ready skills with expert guidance

Beginner level

Recommended experience

2 hours
Learn at your own pace
No downloads or installation required
Only available on desktop
Hands-on learning

What you'll learn

  • Evaluate use cases for NPS and Sentiment in evaluating the Customer Experience (CX).

  • Describe the Customer Experience and its drivers in Miro.

  • Develop and visualize the analysis of NPS and Sentiment in Miro.

Details to know

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Guided Project

Learn, practice, and apply job-ready skills with expert guidance

Beginner level

Recommended experience

2 hours
Learn at your own pace
No downloads or installation required
Only available on desktop
Hands-on learning

See how employees at top companies are mastering in-demand skills

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Learn, practice, and apply job-ready skills in less than 2 hours

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About this Guided Project

Learn step-by-step

In a video that plays in a split-screen with your work area, your instructor will walk you through these steps:

  1. Review NPS and Sentiment metrics and their use.

  2. Consider use cases and tactics used to leverage CX metrics.

  3. Review the tools available in Miro, install a board, and an analysis template in Miro.

  4. Identify drivers of the Customer Experience in Miro.

  5. Net Promoter Score (NPS) and Sentiment Analysis in Miro

Recommended experience

Some experience with customer experience helpful, but not necessary.

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Instructor

Freedom Learning Group
Coursera Project Network
84 Courses36,852 learners

Offered by

How you'll learn

  • Skill-based, hands-on learning

    Practice new skills by completing job-related tasks.

  • Expert guidance

    Follow along with pre-recorded videos from experts using a unique side-by-side interface.

  • No downloads or installation required

    Access the tools and resources you need in a pre-configured cloud workspace.

  • Available only on desktop

    This Guided Project is designed for laptops or desktop computers with a reliable Internet connection, not mobile devices.

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