Optimize Digital Experiences with Service Blueprints in Miro

von
Coursera Project Network
In diesem angeleitetes Projekt werden Sie:

Understand the purpose of service blueprints and where they fit within the User Experience (UX).

Visualize the customer journey and understand how it informs the service blueprint.

Flesh out the project scenario to optimize digital experiences in a service blueprint and consider next steps in Miro.

Clock2 hours
IntermediateMittel
CloudKein Download erforderlich
VideoVideo auf geteiltem Bildschirm
Comment DotsEnglisch
LaptopNur Desktop

By the end of this project, you will be able to create a service blueprint that emphasizes digital experiences the customer has with a brand in Miro. Your project will uncover business opportunities by methodically mapping service touchpoints to mitigate risk to improve the customer experience. To optimize digital experiences with a service blueprint visualization, you will gain hands-on experience applying design thinking, user interface knowledge, and context from each step of the customer experience with the service in the Miro online visual collaboration platform for teamwork. Note: This course works best for learners who are based in the North America region. We’re currently working on providing the same experience in other regions.

Kompetenzen, die Sie erwerben werden

User Experience Design (UXD)Business StrategyUser Interface (UI) DesignCustomer Experience MappingService Optimization

Schritt für Schritt lernen

In einem Video, das auf einer Hälfte Ihres Arbeitsbereichs abgespielt wird, führt Sie Ihr Dozent durch diese Schritte:

  1. Review the purpose of service blueprints and where they fit within the User Experience (UX).

  2. Review the five components of service blueprints and identify use cases for service visualizations.

  3. Connect knowledge of the customer journey to the components of the service blueprint visualization.

  4. Explore the templates and tools available and begin designing a service blueprint in Miro.

  5. Build the service blueprint and consider next steps in Miro.

Ablauf angeleiteter Projekte

Ihr Arbeitsbereich ist ein Cloud-Desktop direkt in Ihrem Browser, kein Download erforderlich

Ihr Dozent leitet Sie in einem Video mit geteiltem Bildschirm Schritt für Schritt an.

Häufig gestellte Fragen

Häufig gestellte Fragen

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