Online customer service courses offer a convenient, cost-effective, and flexible way to learn new skills. Taking customer service courses online often means you can learn at your own pace, access experts from different industries, and network with other customer service professionals from around the world. In many cases, online courses in customer service are updated periodically to reflect the latest trends in this field, including new technologies, remote assistance techniques, and engaging customers on social media. When reviewing online customer service courses, look at factors such as cost, access to instructors, the reputation of the program, the format of curriculum, what you get to learn, the projects you’ll complete, and the software programs you’ll get to use. With Coursera, you can choose from a wide range of customer service courses offered by top universities and industry leaders and tailored to various skill levels.