Learn how to communicate more effectively at work and achieve your goals. Taught by award-winning Wharton professor and best-selling author Maurice Schweitzer, Improving Communications Skills is an essential course designed to give you both the tools you need to improve your communication skills, and the most successful strategies for using them to your advantage. You'll learn how to discover if someone is lying (and how to react if they are), how to develop trust, the best method of communication for negotiation, and how to apologize. You'll also learn when to cooperate and when to compete, how to create persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. By the end of the course, you'll be able to understand what others want, respond strategically to their wants and needs, craft convincing and clear messages, and develop the critical communication skills you need to get ahead in business and in life.
Dieser Kurs ist Teil der Spezialisierung Spezialisierung Achieving Personal and Professional Success
Improving Communication Skills
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Lehrplan - Was Sie in diesem Kurs lernen werden
Woche
12 Stunden zum Abschließen
Cooperation, Competition, and Comparisons
In this module, you'll learn when to compete and when to cooperate to achieve success. You’ll explore the three key principles of cooperation and competition: scarcity, sociability and dynamic instability, and learn how to determine which approach to use based on your situation. You'll also discover how to use comparisons to provide motivation, and how to avoid "invidious" comparisons which can lead to discouragement or unethical behavior. By the end of this module, you'll be able to attain a better balance between competitive motivation and cooperative satisfaction to make your interactions more productive and successful.
8 Videos (Gesamt 54 min), 1 Lektüre, 2 Quiz
8 Videos
The Thin Line Between Cooperation and Competition7m
The Three Principles of Cooperation and Competition3m
The Mechanics of Comparisons8m
The Misery of Upward Comparisons11m
Comparisons and Motivation6m
Comparisons and Cheating6m
Comparisons: Finding Your Balance9m
1 Lektüre
Module 1 Slides10m
2 praktische Übungen
Module 1 Practice Quiz10m
Module 1 Quiz: Comparisons, Cooperation, and Competition20m
Woche
22 Stunden zum Abschließen
Trust
In this module, you'll explore how to gain and built trust to develop cooperation, and understand why this critical step can be so challenging. You'll examine the factors that develop a trusting relationship: demonstrating vulnerability, building rapport, and expressing warmth, and learn how to increase trust by uncovering common goals, common enemies, and interdependence. You'll also learn how to communicate with team members, friends, and opponents in a way that encourages trust. By the end of this module, you’ll understand how to build trusting relationships to achieve cooperation and mutual satisfaction.
7 Videos (Gesamt 55 min), 1 Lektüre, 2 Quiz
7 Videos
Building Trust: Vulnerability5m
Building Trust: Rapport, Warmth, & Equality9m
Building Trust: Interdependence, Common Goals, & Common Enemies4m
Building Trust: Communication and Institutions6m
Signaling and Trust7m
Trust, Emotion, and Limited Feedback9m
1 Lektüre
Module 2 Slides10m
2 praktische Übungen
Module 2 Practice Quiz10m
Module 2 Quiz: Building Trust and Cooperation26m
Woche
32 Stunden zum Abschließen
Deception
In this module, you’ll learn what deception is, how to detect it, and what to do once you know it's taken place. You'll examine the most common cues that indicate deception and explore practical steps to take when you discover deception. You'll also be able to evaluate deceptions and transgressions to determine whether they are core or non-core violations. Finally, you'll analyze the components of successful apologies, so you can create your own, if necessary. By the conclusion of this module, you'll be able to better detect deception, and devise an appropriate reaction that will help you achieve your objectives.
9 Videos (Gesamt 66 min), 1 Lektüre, 2 Quiz
9 Videos
The Challenge of Lie Detection4m
Cues to Detect Deception9m
Matching the Content and Context9m
Practical Steps8m
Nature of Violations8m
Learning from Bad Apologies7m
The Apology Formula6m
Preparing the Apology5m
1 Lektüre
Module 3 Slides10m
2 praktische Übungen
Module 3 Practice Quiz10m
Module 3 Quiz: Deception and Apologies20m
Woche
42 Stunden zum Abschließen
Effective Communication
This module was designed to teach you both the key principles of effective communication, and how to harness the power of setting goals to improve your performance. You’ll learn how to create memorable and persuasive messages, ask thoughtful questions, engage in active listening, and choose the right medium (face-to-face conversation, video conference, phone call, or email) for your messages. You'll also learn the how to use goal setting for maximum benefit while avoiding the common pitfalls of overly ambitious targets. By the end of this module, you'll be able to communicate effectively using the right medium, and use goal-setting to increase your productivity and boost your performance.
13 Videos (Gesamt 88 min), 2 Lektüren, 2 Quiz
13 Videos
Make Messages Memorable7m
Asking Questions3m
A Deeper Look at Questions10m
Active Listening5m
Nonverbal Communication7m
Communication Media7m
Threats14m
The Benefits of Goals4m
Goal Setting Pitfalls11m
Making the Most of Goal Setting4m
Crossing the Finish Line6m
Course Conclusion1m
2 Lektüren
Module 4 Slides10m
Survey for those who have finished the Specialization10m
2 praktische Übungen
Module 4 Practice Quiz10m
Module 4 Quiz: Effective Communication and Strategies20m
43%
nahm einen neuen Beruf nach Abschluss dieser Kurse auf
27%
ziehen Sie für Ihren Beruf greifbaren Nutzen aus diesem Kurs
16%
erhalten Sie eine Gehaltserhöhung oder Beförderung
Top-Bewertungen
What a great class!! I enjoyed every bit of it! and learned alot about how trust and deception work. The mechanism of Goal setting and ideas about how to have an effective conversation.
Great material, the professor does a great job explaining complex topics in a straightforward and plain way. You will get very insightful takeaways for your life and work afterwords.
Dozent
Maurice Schweitzer
Professor of Operations, Information and DecisionsThe Wharton School
Über University of Pennsylvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
Über die Spezialisierung Achieving Personal and Professional Success
Based on four of the most popular courses taught at the Wharton School, Achieving Personal and Professional Success is designed to introduce the tools and techniques for defining and achieving success at home and at work. You'll learn how to find your passion and core values, how to apply these values to your own life, how to work well with others, how to communicate effectively, how to set goals, how to use influence to achieve these goals, and even how to say you are sorry. Through exercises, self-diagnostic surveys, quizzes, and many case studies, you'll discover how to define not only what you want, but also the best way to get it. While many business courses cover topics related to successful organizational practices, these courses provide key insights into successful personal practices, whether you are in the office or in your home. We all bring ourselves to work every day, and these courses will help you be your best self wherever you are.
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Was bekomme ich, wenn ich diese Spezialisierung abonniere?
Wenn Sie sich für den Kurs anmelden, erhalten Sie Zugriff auf alle Kurse der Spezialisierung und Sie erhalten nach Abschluss aller Arbeiten ein Zertifikat. Ihr elektronisches Zertifikat wird zu Ihrer Seite „Errungenschaften“ hinzugefügt – von dort können Sie Ihr Zertifikat ausdrucken oder es zu Ihrem LinkedIn Profil hinzufügen. Wenn Sie nur lesen und den Inhalt des Kurses anzeigen möchten, können Sie kostenlos als Gast an dem Kurs teilnehmen.
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