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Learner Reviews & Feedback for Technical Support Fundamentals by Google

4.8
stars
150,094 ratings

About the Course

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works ● assemble a computer from scratch ● choose and install an operating system on a computer ● understand what the Internet is, how it works, and the impact it has in the modern world ● learn how applications are created and how they work under the hood of a computer ● utilize common problem-solving methodologies and soft skills in an Information Technology setting...

Top reviews

GS

May 3, 2020

Still a great refresher to me and listed in a comprehensive manner which I am thankful for even though I knew some or even a lot of these fundamentals already in a distant and previous life of mine...

JV

May 8, 2021

This is an amazing course for both a complete NOOB and self taught geek like myself. If you're thinking about taking this course I HIGHLY recommend it and PROMISE you'll learn something very valuable.

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5751 - 5775 of 10,000 Reviews for Technical Support Fundamentals

By Phillip B

May 3, 2021

Not bad at all, took about 8 days total with being in the military, but it was totally self-paced. Its amazing how organized this is

By Justin W

Apr 12, 2021

This Is a very helpful course which effectively and efficiently covers the basics which are necessary for getting Into the IT field.

By Ender B

Mar 13, 2021

It has been very useful for me. I compiled my disorganized information and collected it. Thank you instructors and Thank you Google.

By Shamim M

Dec 23, 2020

It was my first online self paced course which I really enjoyed. I love this course material which is really helpful for my carrier.

By Hilaire S

Nov 9, 2020

An amazing course to encourage students, educators, librarians, and many others to improve their foundational technology skill-sets!

By Rex C

Oct 28, 2020

I enjoy taking the lab resources and applying the course methodology. I hope that you have more course to offer in the near future.

By Katherine R

Oct 27, 2020

Great content! This course touched base on the necessary things one needs to learn if you'd like to pursue a career in Tech Support.

By Makasi P K

Sep 6, 2020

The course was very helpful and enjoying.I would recommend this course to everyone.I am very happy to get a certificate from google.

By Vasudha N S

Jun 26, 2020

the best online course that i have ever attended. i love it and I have learnt a lot of new things thanks to coursera and google team

By Vasiliki G

Jun 4, 2020

It was such amazing experience! I've learnt all the skills that I need to start my career! Labs also where amazing! Thanks Google!!!

By Amitha M W

May 19, 2020

It was an amazing experience and thank you for crafting a course for beginners in such a clever manner to have a passion towards IT.

By Travis B

Apr 24, 2020

Great introduction to IT, loved the resume and interview portion at the end, most certifications wouldn't cover something like that.

By Sougata M

Apr 19, 2020

This is a great course to start IT Support Certification. It contains lots of basic information about the IT world and it's helpful.

By Robert J L

Apr 5, 2020

Even though I ran into some issues with the labs. This course is really helpful and a good start for anyone wanting to get in to IT.

By Quadri A

Apr 3, 2020

I have enjoyed every bit of this course and I appreciate every Instructor for their detailed explanations. Good Job!! Thank You all!

By Ernesto M (

Feb 3, 2020

The perfect balance of instructors, lessons, and online lab scenarios to keep the pace exciting for like-minded persons like myself.

By Douglas H

Nov 24, 2019

A great introductory course into becoming an IT Support Professional. I look forward to completing the other courses in the series.

By Anderson A

Nov 14, 2019

Sem dúvidas que para um iniciante e o melhor curso disponível! Estou Feliz por realizar este curso e tirar boas notas. Eu recomendo!

By Andrew K K

Oct 1, 2019

I love its simplicity and to the point approach. No jargon whatsoever and it suits any learners educational background!

I LOVE IT!!

By Chris P

Aug 16, 2019

It really did introduce and then supply a backbone for IT fundamentals. It reminds me of the High School class I took way back when.

By Nabil C

Jun 16, 2019

Great class. It covers the thing we've been taking for granted and never really took a deeper look at how it works behind the scene.

By Pat P

Apr 24, 2019

It wasn't difficult because they just covered the basics. Eventually the course will get harder if you want to get that certificate.

By OMER A A B

Dec 10, 2018

Even the terrorists deserve education. Is it because I was born in Sudan that I can not take a certificate and I am a terrorist? WTF

By Justin S

Nov 12, 2018

It was awesome! I learned so much already and I can't wait to continue moving forward. One of the best investments I have ever made!

By Aakashpuri G

Sep 16, 2018

superb training ,easy learning ,how to customer handing ,how customer with discuss and problem resolved technical. thank you Goog