This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program.
von
GoogleÜber diesen Kurs
4.818.620 kürzliche Aufrufe
Flexible Fristen
Setzen Sie Fristen gemäß Ihrem Zeitplan zurück.
Zertifikat zur Vorlage
Erhalten Sie nach Abschluss ein Zertifikat
100 % online
Beginnen Sie sofort und lernen Sie in Ihrem eigenen Tempo.
Stufe „Anfänger“
Ca. 20 Stunden zum Abschließen
Englisch
Untertitel: Arabischer Raum, Französisch, Portugiesisch (europäisch), Italienisch, Portugiesisch (Brasilien), Vietnamesisch, Deutsch, Russisch, Englisch, Spanisch
Kompetenzen, die Sie erwerben
- Binary Code
- Customer Support
- Linux
- Troubleshooting
Flexible Fristen
Setzen Sie Fristen gemäß Ihrem Zeitplan zurück.
Zertifikat zur Vorlage
Erhalten Sie nach Abschluss ein Zertifikat
100 % online
Beginnen Sie sofort und lernen Sie in Ihrem eigenen Tempo.
Stufe „Anfänger“
Ca. 20 Stunden zum Abschließen
Englisch
Untertitel: Arabischer Raum, Französisch, Portugiesisch (europäisch), Italienisch, Portugiesisch (Brasilien), Vietnamesisch, Deutsch, Russisch, Englisch, Spanisch
von
Google Career Certificates are part of Grow with Google, an initiative that draws on Google's 20-year history of building products, platforms, and services that help people and businesses grow. Through programs like these, we aim to help everyone– those who make up the workforce of today and the students who will drive the workforce of tomorrow – access the best of Google’s training and tools to grow their skills, careers, and businesses.
Lehrplan - Was Sie in diesem Kurs lernen werden
3 Stunden zum Abschließen
Introduction to IT
Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech. In the first week of the course, we'll learn about how computers were invented, how they've evolved over time, and how they work today. We will also learn about what an "IT Support Specialist" is and what they do in their job. By the end of this module, you will know how to count like a computer using binary and understand why these calculations are so powerful for society. So let's get started!
3 Stunden zum Abschließen
14 Videos (Gesamt 51 min), 6 Lektüren, 3 Quiz
4 Stunden zum Abschließen
Hardware
In the second week of this course, we'll learn about what's inside a computer. We'll learn all about the hardware components or different pieces inside a computer. We'll discover what each component does and how they work together to make a computer function. By the end of this module, you will also know how to build a computer from scratch!
4 Stunden zum Abschließen
17 Videos (Gesamt 80 min), 7 Lektüren, 4 Quiz
5 Stunden zum Abschließen
Operating System
In the third week of the course we will become familiar with operating systems. We discuss the operating systems that are most widely used today and learn how an operating system interacts with computer hardware. We will learn about the startup process of an operating system and show you how to install the Windows, Linux and Mac OS X operating systems from scratch. At the end of this module you will interact directly with the Windows and Linux operating systems via the Qwiklabs environment.
5 Stunden zum Abschließen
21 Videos (Gesamt 69 min), 6 Lektüren, 5 Quiz
2 Stunden zum Abschließen
Networking
In the fourth week of this course, we'll learn about computer networking. We'll explore the history of the Internet and what "The Web" actually is. We'll also discuss topics like Internet privacy, security, and what the future of the Internet may look like. You'll also understand why the Internet has limitations even today. By the end of this module, you will know how the Internet works and recognize both the positive and negative impacts the Internet has had on the world.
2 Stunden zum Abschließen
15 Videos (Gesamt 44 min), 1 Lektüre, 2 Quiz
Bewertungen
- 5 stars84,98 %
- 4 stars12,88 %
- 3 stars1,49 %
- 2 stars0,24 %
- 1 star0,38 %
Top-Bewertungen von TECHNICAL SUPPORT FUNDAMENTALS
von KB8. Juni 2021
The course was laid out well, some of the VM stuff is a little janky, but overall a great introductory course. If you are familiar with computers you will breeze through it, I finished it in 3 nights.
von JV8. Mai 2021
This is an amazing course for both a complete NOOB and self taught geek like myself. If you're thinking about taking this course I HIGHLY recommend it and PROMISE you'll learn something very valuable.
von IC15. Mai 2020
Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.
von SA12. März 2022
I am very pleased to attend this course. I made a start in the field of IT with this course. Videos and texts are very clear, speakers are very good. Examples from real life are very useful to embody.
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