Very practical and with clear explanations on user journeys and user flows.

I really liked my mentor's way of explaining things.

Project phase she needs to spend more times on the last steps on creating then talking..

Incredibly simplistic, did not provide sufficient background to empower me to apply user journey mapping on my own projects. Some inconsistencies with the version of Miro in the video vs reality. In fact, Miro no longer even calls the template used User Journey Map, it is a touchpoint map.

Although well-intentioned, this course is neither prepared nor does it offer the depth of understanding that other similar courses offered. I would've skipped entirely.