Salesforce
Conversational Selling Playbook for SDRs
Salesforce

Conversational Selling Playbook for SDRs

This course is part of Salesforce Sales Development Representative Professional Certificate

Taught in English

Some content may not be translated

Rachel Gasparini
Marcos Serna
Trailhead

Instructors: Rachel Gasparini

6,979 already enrolled

Included with Coursera Plus

Course

Gain insight into a topic and learn the fundamentals

4.7

(33 reviews)

Beginner level

Recommended experience

25 hours (approximately)
Flexible schedule
Learn at your own pace

What you'll learn

  • Understand the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale

  • Identify your Ideal Customer Profile and target persona to build a lead list, qualify prospects, and leverage data to drive activity

  • Investigate various outreach channels and generate a call script incorporating Conversational Selling strategies

  • Develop a foundation for emotional intelligence in a sales context and generate an empathetic email

Details to know

Shareable certificate

Add to your LinkedIn profile

Assessments

19 quizzes

Course

Gain insight into a topic and learn the fundamentals

4.7

(33 reviews)

Beginner level

Recommended experience

25 hours (approximately)
Flexible schedule
Learn at your own pace

See how employees at top companies are mastering in-demand skills

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Build your Business Essentials expertise

This course is part of the Salesforce Sales Development Representative Professional Certificate
When you enroll in this course, you'll also be enrolled in this Professional Certificate.
  • Learn new concepts from industry experts
  • Gain a foundational understanding of a subject or tool
  • Develop job-relevant skills with hands-on projects
  • Earn a shareable career certificate from Salesforce
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There are 5 modules in this course

Discover the Conversational Selling Methodology, SV Academy's proven sales technique for top-performing salespeople.

What's included

14 videos6 readings6 quizzes5 discussion prompts

Uncover concrete strategies for better understanding your customer through research and data.

What's included

11 videos3 readings5 quizzes2 discussion prompts

Explore the role of multiple channels in a winning outreach strategy.

What's included

16 videos7 readings4 quizzes1 peer review3 discussion prompts1 plugin

Develop Emotional Intelligence (EQ) to achieve personal and professional success.

What's included

9 videos10 readings4 quizzes1 peer review4 discussion prompts

Learn how to create a multi-channel sales strategy to outreach prospects and cut through the noise.

What's included

5 videos1 reading1 peer review1 discussion prompt

Instructors

Instructor ratings
4.8 (13 ratings)
Rachel Gasparini
SV Academy
2 Courses7,481 learners
Marcos Serna
SV Academy
4 Courses43,566 learners

Offered by

Salesforce
SV Academy

Recommended if you're interested in Business Essentials

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Learner reviews

Showing 3 of 33

4.7

33 reviews

  • 5 stars

    81.81%

  • 4 stars

    12.12%

  • 3 stars

    3.03%

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  • 1 star

    0%

SN
5

Reviewed on Aug 31, 2023

NT
5

Reviewed on Oct 4, 2021

CR
5

Reviewed on Sep 10, 2022

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Frequently asked questions