In course 4, you will generate a multi-channel sales strategy to outreach prospects via phone, email, video, and social media. This will include: Understanding the process of asking strategic questions, establishing trust, identifying pain points and proposing value in efforts to closing a sale. Identifying and empathizing with your Ideal Customer Profile (ICP) and target persona to build a high-quality lead list, efficiently qualify prospects, and leverage data to drive activity. Investigating various outreach channels and generate a call script incorporating Conversational Selling strategies. Developing a foundation for emotional intelligence in a sales context and generate an empathetic email.
Salesforce Sales Development Representative Zertifikat über berufliche Qualifikation
Unlock your potential in tech sales. Build job-ready skills for an in-demand career as an entry-level Sales Development Representative (SDR). No degree or prior experience required.
von
Überblick
Duration: 6 Monate
5 hours per week
Format: 100 % online
Learn at your own pace
Primary Language: Englisch
Subtitles: Englisch, Arabischer Raum, Französisch
Empower yourself with a pathway to an in-demand career in Sales Development
Empower yourself with a pathway to an in-demand career in Sales Development
Tech sales will be a gratifying career if you’re looking to pivot career paths, or if you have previous experience in retail sales, but want to take that experience to a totally new level in tech. Do you enjoy engaging with customers and coming up with out-of-the-box solutions to their problems? Do you need to be immersed in a value-driving, stimulating industry that’s constantly giving you new, exciting challenges? Would you like to thrive in a high-energy environment that’s collaborative and data-driven? Then it sounds like tech sales is for you.
Lernen Sie von Branchenführern
Nehmen Sie an Kursen teil, die von Salesforce konzipiert wurden
Lernen Sie die berufsrelevanten Kompetenzen, die Sie für Ihre Karriere in tech sales brauchen.
Werten Sie Ihr Portfolio auf
Zeigen Sie die erlernten Kompetenzen in Portfolio-Projekten zu realen Problemen.
Erwerben Sie berufliche Qualifikationen von Salesforce
Verbessern Sie Ihren Lebenslauf mit einem branchenweit anerkannten Zertifikat.

Geben Sie der Jobsuche einen Energieschub mit Coursera Career Services
Informationen direkt von Alumni
Treten Sie der Coursera-Community der Salesforce Sales Development Representative-Absolventen bei
Vorschau der praxisnahen Projekte, von denen Sie lernen werden
Zeigen Sie im Gespräch mit Recruitern die erlernten Kompetenzen in Ihrem Portfolio
Build a customized sales strategy
Implement tech tools to streamline your workflow
In course 4, you’ll be introduced to a variety of best-in-class sales software that will help you achieve the most optimal results — every time. You’ll formulate bulletproof outreach strategies to engage with prospective customers, understand the basic principles of customer relation management (CRM) tools and how to use them effectively as part of your workflow, and apply the power of social media and video to find and connect with prospects.

Beschreibung des Programms
Kompetenzen, die Sie erwerben
- Sales Development
- interviewing
- Sales
- Time management
- Cold Calling
- teamwork
- Personal Advertisement
- Audience
- Personal Branding
- Resume writing
- cold emailing
- objection handling
- Prospecting
- video prospecting
- sales engagement
- Customer Relationship Management Software
- empathy
- Proactivity
- Creative Problem Solving
- Coachability
- Communication
Überblick
Each of the 5 courses included in the program culminates in an experiential project to prepare you for all aspects of becoming a successful SDR on the frontlines of businesses. You will learn the SV Academy Conversational Selling methodology and how to apply the principles to real-world scenarios. By gaining hands-on skills with the latest tech tools skills in the SDR workflow, you will learn how to boost productivity in converting inbound and outbound leads into opportunities. By the end of the program, you will have a results-driven professional portfolio that will set you apart and position you for top performance in the interview process to land a job in tech sales.
Es gibt 5 Kurse in dieser Zertifikat über berufliche Qualifikation
Groundwork for Success in Sales Development
This is Course 1 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete later courses, please ensure you have completed this course before moving on.
Foundations for Interviewing with Confidence
This is Course 2 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development.
Conversational Selling Playbook for SDRs
This is Course 3 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development and Course 2: Foundations for Interviewing with Confidence.
Boosting Productivity through the Tech Stack
This is Course 4 in the Salesforce Sales Development Representative Professional Certificate. In order to successfully complete the course, please ensure you have taken Course 1: Groundwork for Success in Sales Development, Course 2: Foundations for Interviewing with Confidence, and 3: Conversational Selling Playbook for SDRs.
von

Salesforce
Salesforce is the global leader in Customer Relationship Management (CRM), bringing companies closer to their customers in the digital age. Founded in 1999, Salesforce enables companies of every size and industry to take advantage of powerful technologies—cloud, mobile, social, internet of things, artificial intelligence, voice and blockchain—to create a 360-degree view of their customers.

SV Academy
We prepare tomorrow's tech leaders for today's jobs. SV Academy’s mission is to democratize access to the tech industry for job-seekers from diverse backgrounds—60% of our learners are women, 42% are Black/Latinx, and 70% are first-generation college graduates. Since 2017, SV Academy has helped produce nearly $100M in job offers for its community.
Häufig gestellte Fragen
Erhalte ich akademische Leistungspunkte für den Abschluss der Spezialisierung?
Can I just enroll in a single course?
Kann ich mich auch nur für einen Kurs anmelden?
Findet dieser Kurs wirklich ausschließlich online statt? Muss ich zu irgendwelchen Sitzungen persönlich erscheinen?
What background knowledge is necessary?
Do I need to take the courses in a specific order?
Will I earn university credit for completing the Professional Certificate?
What will I be able to do upon completing the Professional Certificate?
Haben Sie weitere Fragen? Besuchen Sie das Hilfe-Center für Teiln..