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Technical Support Fundamentals, Google

(12,611 ratings)

Über diesen Kurs

This course is the first of a series that aims to prepare you for a role as an entry-level IT Support Specialist. In this course, you’ll be introduced to the world of Information Technology, or IT. You’ll learn about the different facets of Information Technology, like computer hardware, the Internet, computer software, troubleshooting, and customer service. We’ll go through what a technical interview could look like, and provide tips on how to best prepare for one. This course covers a wide variety of topics in IT that are designed to give you an overview of what’s to come in this certificate program. By the end of this course, you’ll be able to: ● understand how the binary system works. ● assemble a computer from scratch. ● choose and install an operating system on a computer. ● understand what the Internet is, how it works, and the impact it has in the modern world. ● learn how applications are created and how they work under the hood of a computer. ● utilize common problem-solving methodologies and soft skills in an Information Technology setting....


von AH

Oct 04, 2018

Starting from scratch, I feel like I've gained a great basic understanding of IT support. It was informative, and it has motivated me and left me hungry for more. I am pumped to start the next course!

von AL

May 08, 2019

Great course for beginners and experts. Easy to understand and a good refresher for those who have been into IT for a long date. Recommend it to everyone looking for a high quality course on coursera.

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2,871 Bewertungen


May 26, 2019

everyone should take this course.

von Ethan Smith

May 26, 2019

Helpful, easy to understand materiel, presented in a very digestible way.

von John Jadan

May 24, 2019

Nice refresher

von Ricardo J Arteaga

May 24, 2019

I enjoyed every single course of the certification and reviewed it a few time.

von Betsy Schiffman

May 24, 2019

Easy, engaging and fun.

von Isaac Ojo

May 24, 2019


von Jake

May 24, 2019

Great for beginners, Slow if you know a bit about computers.

von Héctor Iván L. Gress

May 23, 2019

I really great introduction for IT roles

von Shazia Ansari

May 23, 2019

The course gave an overview of the IT support Fundamentals in a very practical manner. To me the IT was a pretty vague term and I wasn't sure how to define IT but after completing this course I can easily say that it has taken away all the confusion and gave a very spot on description of what IT support is all about.

von Kavan Mavati

May 23, 2019

Good refresher courses, need more hands on the tools and labs