This specialization is intended for managers - from business, public administration, international organizations or NGOs - who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation.
You will learn the negotiation fundamental skills and tools thanks to the first Course.
With the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation - both key skills in an international environment.
With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution.
At the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases.
Spezialisierung Negotiation, Mediation and Conflict Resolution
Become a Successful Negotiator & Conflict Manager. Master strategies, acquire tools, and get professionals' golden rules for negotiations & mediations
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Über dieses Spezialisierung
5,789
5,789Kompetenzen, die Sie erwerben
CommunicationNegotiationPlanningCross-Cultural Communication
So funktioniert das Spezialisierung
Kurse absolvieren
Eine Coursera-Spezialisierung ist eine Reihe von Kursen, in denen Sie eine Kompetenz erwerben. Um zu beginnen, melden Sie sich direkt für die Spezialisierung an oder überprüfen Sie deren Kurse und wählen Sie denjenigen Kurs aus, mit dem Sie beginnen möchten. Wenn Sie einen Kurs abonnieren, der Bestandteil einer Spezialisierung ist, abonnieren Sie automatisch die gesamte Spezialisierung Es ist in Ordnung, wenn Sie nur einen Kurs absolvieren möchten — Sie können Ihren Lernprozess jederzeit unterbrechen oder Ihr Abonnement kündigen. Gehen Sie zu Ihrem Kursteilnehmer-Dashboard, um Ihre Kursanmeldungen und Ihren Fortschritt zu verfolgen.
Praxisprojekt
Jede Spezialisierung umfasst ein Praxisprojekt. Sie müssen das Projekt/die Projekte erfolgreich abschließen, um die Spezialisierung abzuschließen und Ihr Zertifikat zu erwerben. Wenn die Spezialisierung einen separaten Kurs für das Praxisprojekt umfasst, müssen Sie zunächst alle anderen Kurse abschließen, bevor Sie damit beginnen können.
Zertifikat erwerben
Wenn Sie alle Kurse und das Praxisprojekt abgeschlossen haben, erhalten Sie ein Zertifikat, dass Sie für potenzielle Arbeitgeber und Ihr berufliches Netzwerk freigeben können.
Es gibt 4 Kurse in dieser Spezialisierung
Kurs1
Negotiation Fundamentals
4.7
240 Bewertungen
This course gives you access to negotiation practical tools and best practices gathered by Professor Aurélien Colson & his team from assignments in more than seventy countries and in a wide set of sectors, be they services, industry, high tech, or public organizations.
In an interactive manner, this course will help you, among other topics: get prepared for any negotiation; avoid traps; know how to prompt value-creating partnerships; structure an effective negotiation sequence; bargain in an efficient and respectful manner; overcome deadlocks; and much more!
Indeed, negotiation is not simply about deciding who gets what now – it is first and foremost about creating productive, fair, and therefore long-term partnerships. This course guides you through innovative and proven approaches – “win-win…but not at any price”.
Together with its specialization, this course will lead you towards high impact and sustainable negotiations at all levels, whether finding solutions to people management issues, sealing a deal on a sales package, or entering into high-level strategic or political negotiations involving multi-party stakeholders.
Kurs2
International and Cross-Cultural Negotiation
4.7
86 Bewertungen
All of us are aware that cultural differences are significant and that they affect how we interact with others in business and in leisure activities. But what is culture exactly, and how does it impact on negotiation, in particular?
This course will help you to be more precise about different dimensions of culture, from one region or country to another, while helping you to avoid simplifications, clichés and stereotypes. It will also lead you to a better overall awareness of your own culture.
In addition the course modules will guide you to a better understanding of when and how cultural differences are likely to influence the different dimensions of a negotiation - the people, problems and processes. Armed with that understanding, your awareness, preparation and strategy will be enhanced when you are faced with negotiators from cultures and regions different from your own. Your ability to anticipate and react, your negotiation flexibility, will be improved and refined.
The course also gives you a concrete look at quite different national and regional negotiation styles (we look at the French, Chinese, North American and Middle Eastern). In addition, an examination of negotiation in two multicultural settings (European Union institutions, on the one hand, and the recent COP 21 climate conference in Paris, on the other) highlights the importance of well-designed negotiation processes for getting both efficiency and fairness.
Kurs3
Mediation and Conflict Resolution
4.6
55 Bewertungen
Mediation is a crucial means to reaching peaceful and agreed solutions in today’s world – on an international, political, industrial, peace-keeping or social level.
With the course you will be able to choose and lead a mediation process. You will gain a deeper understanding of workplace and international conflict resolution. Fundamentals of Negotiation are required to complete this MOOC. You can acquire them through our MOOC "Negotiation Fundamentals".
After this course, you will be able to:
Define what a mediation is and choose when to use it;
List different types of mediation;
Identify typical challenges and difficulties that most mediators face;
Choose the adequate strategies within a repertoire of options;
Identify the do’s and don’ts in mediation.
This MOOC offers video lectures from leading experts, interactive questions, case studies, practice and graded quizzes.
Designed as a logical follow on from the suite of ESSEC IRENE online courses in negotiation, this course about mediation and conflict resolution teaches a whole set of additional skills and approaches. Developed by one of Europe’s leading institutes of research and education in negotiation and mediation, ESSEC IRENE, this course provides you with a meaningful and effective bouquet of practical cases, tools, approaches and skills to put your mediation into high-impact practice.
Kurs4
Negotiation, Mediation, and Conflict Resolution - Capstone Project
4.8
20 Bewertungen
This course has been designed to help you apply knowledge, skills, and know-how you have developed in negotiation and in mediation, both as a result of your own practice and the follow up of the previous Courses of the ESSEC “Negotiation, Mediation, and Conflict Resolution” specialization.
Before you enroll this course, we strongly recommend that you acquire the necessary pre-requisites. A number of tools, concepts, and methods are outlined in 3 MOOCS: Negotiation Fundamentals, Cross-cultural Negotiations, and Mediation & Conflict Resolution.
To be more specific, the following subjects must be mastered:
- Get prepared for any negotiation;
- Avoid traps;
- Know how to prompt value-creating partnerships;
- Structure an effective negotiation sequence;
- Bargain in an efficient and respectful manner;
- Overcome deadlocks;
- Manager cultural differences in a negotiation;
- Define what a mediation is and choose when to use it;
- List different types of mediation;
- Identify typical challenges and difficulties that most mediators face;
- Choose the adequate strategies within a repertoire of options;
- Identify the do’s and don’ts in mediation.
The purpose of this course is to help you to put everything together, sharpen your skills and enhance your command of negotiation techniques and behaviors.
We’ve designed this MOOC in a highly interactive way. You will be engaged in a negotiation with peers. You will demonstrate your improved capacity to analyze, and therefore conduct, negotiations and mediation.
This capstone project will comprise three exercises. Here is an overview.
In the first exercise, you will analyse a real-life negotiation of your own choice. As an expert of negotiation dynamics, you will provide your reader with a detailed analysis of this real negotiation. Indeed as a professional, your task might not always be to conduct a negotiation - but to analyse what is going on in a given negotiation, or to help others (your boss, for instance) get ready for a high-stake negotiation. Guidelines will be provided in a separate document, to help you structure your assignment.
For the second exercise, you will negotiate directly with a peer. We’ve prepared a business case inspired from a true story.
The third exercise is linked to the previous one. Imagine that this negotiation is not successful, and that the relationship between the two negotiators becomes too tense. You will be asked to step into the shoes of a mediator - and to structure a mediation process.
Each of these three exercises will be peer-evaluated.
As a result, it is really worth your engagement! Go ahead, engage fully into the exercises - you will have fun, and you will make further progress for real-life negotiation, mediation, and conflict management.
Dozenten
Aurélien Colson
Professor, ESSEC Business School - Director, IRENE Paris, Singapore & BrusselsPolitical Science
Alan Jenkins
ProfessorManagement
Über ESSEC Business School
For over a century, ESSEC has been developing a state-of-the-art educational program that gives the individual pride of place in its learning model, promoting the values of freedom, openness, innovation and responsibility. Preparing future managers to reconcile personal interests with collective responsibility, giving consideration to the common good in their decision-making, and weighing economic challenges against the social costs are some of the objectives ESSEC has set for itself. Its ultimate goal? To create a global world that has meaning for us all.
Häufig gestellte Fragen
Wie erfolgen Rückerstattungen?
Kann ich mich auch nur für einen Kurs anmelden?
Ja! Um loszulegen, klicken Sie auf die Kurskarte, die Sie interessiert, und melden Sie sich an. Sie können sich anmelden und den Kurs absolvieren, um ein teilbares Zertifikat zu erwerben, oder Sie können als Gast teilnehmen, um die Kursmaterialien gratis einzusehen. Wenn Sie einen Kurs abonnieren, der Teil einer Spezialisierung ist, abonnieren Sie automatisch die gesamte Spezialisierung. Auf Ihrem Kursteilnehmer-Dashboard können Sie Ihren Fortschritt verfolgen.
Ist finanzielle Unterstützung möglich?
Kann ich kostenlos an diesem Kurs teilnehmen?
Findet dieser Kurs wirklich ausschließlich online statt? Muss ich zu irgendwelchen Sitzungen persönlich erscheinen?
Dieser Kurs findet ausschließlich online statt, Sie müssen also zu keiner Sitzung persönlich erscheinen. Sie können jederzeit und überall über das Netz oder Ihr Mobilgerät auf Ihre Vorträge, Lektüren und Aufgaben zugreifen.
Wie lange dauert es, die Spezialisierung abzuschließen?
Time to completion can vary based on your schedule, but most learners are able to complete the Specialization in about 4-6 months.
What background knowledge is necessary?
No previous knowledge or experience in negotiation and mediation is required. This Specialization is designed for anyone interested in mastering strategies, acquiring tools, and getting professionals' golden rules for negotiations & mediations.
Do I need to take the courses in a specific order?
We recommend taking the courses in the order presented, as each subsequent course will build on material from previous courses.
Erhalte ich akademische Leistungspunkte für den Abschluss der Spezialisierung?
Coursera courses and certificates don't carry university credit.
What will I be able to do upon completing the Specialization?
You will be able to analyze situation negotiations and to run a negotiation in international environment . You will know how to settle a conflict as a mediator.
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