People are the most valuable asset of any business, but they are also the most unpredictable, and the most difficult asset to manage. And although managing people well is critical to the health of any organization, most managers don't get the training they need to make good management decisions. Now, award-winning authors and renowned management Professors Mike Useem and Peter Cappelli of the Wharton School have designed this course to introduce you to the key elements of managing people. Based on their popular course at Wharton, this course will teach you how to motivate individual performance and design reward systems, how to design jobs and organize work for high performance, how to make good and timely management decisions, and how to design and change your organization’s architecture. By the end of this course, you'll have developed the skills you need to start motivating, organizing, and rewarding people in your organization so that you can thrive as a business and as a social organization.
Dieser Kurs ist Teil der Spezialisierung Spezialisierung The Business of Health Care
Management Fundamentals
von
Lehrplan - Was Sie in diesem Kurs lernen werden
Woche
12 Stunden zum Abschließen
Motivation and Reward
In this module, you'll learn how motivation affects an individual's performance and how to use that motivation to drive performance. You'll explore how incentive systems are designed and how psychological concepts such as behavior modification, imitation, conformity, and compliance influence and shape these systems. You’ll also examine the current process of hiring employees using technology, tracking systems, and outsourcing. And you’ll learn how you can provide valuable feedback to your employees, and make performance appraisals productive. By the end of this module, you’ll be able to apply what you've learned to best motivate, hire, and evaluate your employees.
6 Videos (Gesamt 63 min), 1 Lektüre, 1 Quiz
6 Videos
Motivation10m
Motivation: Agency Theory Examples6m
Designing Incentive Systems17m
Hiring10m
Managing Performance and the Appraisal Process13m
1 Lektüre
Reading: PDFs of Module 1 Slides10m
1 praktische Übung
Managing Performance, Motivation, and Hiring Quiz20m
Woche
21 Stunde zum Abschließen
Task, Jobs, and Systems of Work
This module is designed to teach you the difference between a task and a job. You'll learn how jobs are historically designed, and you'll explore some of the drawbacks related to past work systems. You'll also learn how job design has been influenced by engineering and psychology. Finally, you'll look at real-world examples from the GM and Toyota to compare their respective approaches. By the end of this module, you'll understand how jobs and systems of work have evolved to improve employee performance and productivity.
6 Videos (Gesamt 55 min), 1 Lektüre, 1 Quiz
6 Videos
How to Design Jobs11m
Drawbacks and Rethinking Job Design12m
Engineers and Psychologists: A Battle for Designing Jobs7m
Lessons from the Japanese and Auto Industries14m
Systems of Work6m
1 Lektüre
PDFs of Module 2 Slides10m
1 praktische Übung
Tasks and Designing Jobs Quiz20m
Woche
31 Stunde zum Abschließen
Making Good and Timely Management Decisions
In this module, you'll learn how to make good and timely management decisions. Through several real-world examples, you'll see how leaders create and build a decision-making mindset. You'll also learn how leaders can make costly decisions that affect their team or their entire company negatively. By the end of this module, you will be able to apply key concepts to make good and timely management decisions and build a higher performing team.
5 Videos (Gesamt 53 min), 1 Lektüre, 1 Quiz
5 Videos
Making a Good and Timely Decision7m
Making a Good and Timely Decision - US Examples10m
Another Example: Fighting a Fire15m
After Action Review and Summary6m
1 Lektüre
PDFs of Module 3 Slides10m
1 praktische Übung
Decision Making Quiz20m
Woche
42 Stunden zum Abschließen
Designing and Changing the Organization's Architecture
This module was created to describe the influence of an organizations architecture on management and its team's performance. You'll explore how inequity fosters disparity among employees and can inhibit a company's success. You'll also look at two real-world examples of leaders who tackled problems within their organizational structures to effect change. By the end of this module, you will be able to identify key steps in which you can lead change within your organization.
6 Videos (Gesamt 61 min), 1 Lektüre, 1 Quiz
6 Videos
Performance: Pay and Promotion6m
Organizational Design5m
David Pottruck and Charles Schwab Example10m
Managing People14m
Manager's Template for Human and Social Capital4m
1 Lektüre
PDFs of Module 4 Slides10m
1 praktische Übung
Organization Design, Architecture, and Managing Quiz20m
Top-Bewertungen
Gives decent understanding on what management is. Boosts confidence levels and helps doing right things and thought process.
Great and professional instructors, wonderful and scopeful curriculum and enriching course!
Dozenten
Michael Useem
Professor of Management and Director of the Center for Leadership and Change ManagementThe Wharton School
Peter Cappelli
Professor of Management, Director, Center for Human ResourcesThe Wharton School
Über University of Pennsylvania
The University of Pennsylvania (commonly referred to as Penn) is a private university, located in Philadelphia, Pennsylvania, United States. A member of the Ivy League, Penn is the fourth-oldest institution of higher education in the United States, and considers itself to be the first university in the United States with both undergraduate and graduate studies.
Über die Spezialisierung The Business of Health Care
This Specialization was designed to help you keep pace with the rapidly changing world of health and health care. Through partnership with Wharton and Penn Medicine, you’ll learn from experts in business acumen, health care management, and health care policy to develop the skills you’ll need to successfully navigate the quickly evolving landscape of this fast-growing field.* By the end of this specialization, you will have a strong foundational understanding of the American health care system, along with the basic financial and management skills to make better, well-informed decisions that improve the cost and quality of the health care you or your enterprise provides.
*The employment of medical and health services managers is projected to grow 17% from 2014 to 2024, significantly faster than the average for all occupations.
Source: Bureau of Labor Statistics, US Department of Labor. “Occupational Outlook handbook 2016-17 Edition. Medical and Health Services Managers.”
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