Über diesen Kurs

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Zertifikat zur Vorlage
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100 % online
Beginnen Sie sofort und lernen Sie in Ihrem eigenen Tempo.
Flexible Fristen
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Stufe „Mittel“
Ca. 12 Stunden zum Abschließen
Englisch
Untertitel: Englisch, Deutsch
Zertifikat zur Vorlage
Erhalten Sie nach Abschluss ein Zertifikat
100 % online
Beginnen Sie sofort und lernen Sie in Ihrem eigenen Tempo.
Flexible Fristen
Setzen Sie Fristen gemäß Ihrem Zeitplan zurück.
Stufe „Mittel“
Ca. 12 Stunden zum Abschließen
Englisch
Untertitel: Englisch, Deutsch

von

ESSEC Business School-Logo

ESSEC Business School

Lehrplan - Was Sie in diesem Kurs lernen werden

Woche
1

Woche 1

2 Stunden zum Abschließen

Mediation Essentials

2 Stunden zum Abschließen
7 Videos (Gesamt 39 min), 2 Lektüren, 3 Quiz
7 Videos
Mediation : introduction and definition4m
Mediation : where, why ?4m
Mediation : How ? Roles and styles5m
The advantages of mediation5m
The mediation cycle (part 1)8m
The mediation cycle (part 2)5m
2 Lektüren
At the end of this lesson..10m
At the end of this lesson...10m
3 praktische Übungen
Module 1 - Lesson 1 : Practice Quiz4m
Module 1 - Lesson 2 : Practice quiz4m
Module 1 : Final Graded Quiz24m
Woche
2

Woche 2

2 Stunden zum Abschließen

Mediation in practice

2 Stunden zum Abschließen
6 Videos (Gesamt 34 min), 2 Lektüren, 3 Quiz
6 Videos
Getting ready: as a mediator5m
Resources for the mediator6m
Joint or Separate Meeting?5m
The challenge of confidentiality5m
Traps for the mediator5m
2 Lektüren
At the end of this lesson10m
At the end of this lesson...10m
3 praktische Übungen
Module 2 - Lesson 1 : Practice quiz8m
Module 2 - Lesson 2 : Practice quiz10m
Module 2 : Final Graded Quiz24m
Woche
3

Woche 3

3 Stunden zum Abschließen

Mediation in the Workplace part 1

3 Stunden zum Abschließen
4 Videos (Gesamt 25 min), 3 Lektüren, 2 Quiz
4 Videos
Mediation within an organization's "Dispute resolution system"6m
Mediation of individual grievances, in work : the case of supervisor harassment (part 1)6m
Mediation of individual grievances, in work : the case of supervisor harassment (part 2)6m
3 Lektüren
At the end of this lesson...10m
At the end of this lesson...10m
Case study - workplace dispute10m
1 praktische Übung
Module 3 - Lesson 1 : Practice quiz4m
Woche
4

Woche 4

3 Stunden zum Abschließen

Mediation in the Workplace - part 2

3 Stunden zum Abschließen
2 Videos (Gesamt 13 min), 3 Lektüren, 3 Quiz
2 Videos
Mediation of collective conflicts in work (part 2)6m
3 Lektüren
Before you begin10m
At the end of this lesson...10m
Before you begin10m
2 praktische Übungen
Module 4 : Practice quiz4m
Module 4 : Final Graded Quiz24m

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Über den Spezialisierung Negotiation, Mediation and Conflict Resolution

This specialization is intended for managers - from business, public administration, international organizations or NGOs - who want to go beyond intuition and acquire proven tools to help them achieve greater success in negotiation. You will learn the negotiation fundamental skills and tools thanks to the first Course. With the second course you we will enable you to develop better cross-cultural anticipation and flexibility when you face a negotiation - both key skills in an international environment. With the third course you will be able to choose and lead a mediation process. You’ll gain a deeper understanding of workplace and international conflict resolution. At the end of this specialization a capstone project will be the opportunity to apply your new knowledge and skills with practical cases....
Negotiation, Mediation and Conflict Resolution

Häufig gestellte Fragen

  • Access to lectures and assignments depends on your type of enrollment. If you take a course in audit mode, you will be able to see most course materials for free. To access graded assignments and to earn a Certificate, you will need to purchase the Certificate experience, during or after your audit. If you don't see the audit option:

    • The course may not offer an audit option. You can try a Free Trial instead, or apply for Financial Aid.

    • The course may offer 'Full Course, No Certificate' instead. This option lets you see all course materials, submit required assessments, and get a final grade. This also means that you will not be able to purchase a Certificate experience.

  • When you enroll in the course, you get access to all of the courses in the Specialization, and you earn a certificate when you complete the work. Your electronic Certificate will be added to your Accomplishments page - from there, you can print your Certificate or add it to your LinkedIn profile. If you only want to read and view the course content, you can audit the course for free.

  • If you subscribed, you get a 7-day free trial during which you can cancel at no penalty. After that, we don’t give refunds, but you can cancel your subscription at any time. See our full refund policy.

  • Yes, Coursera provides financial aid to learners who cannot afford the fee. Apply for it by clicking on the Financial Aid link beneath the "Enroll" button on the left. You'll be prompted to complete an application and will be notified if you are approved. You'll need to complete this step for each course in the Specialization, including the Capstone Project. Learn more.

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